skip to main content
10.1145/1316624.1316626acmconferencesArticle/Chapter ViewAbstractPublication PagesgroupConference Proceedingsconference-collections
research-article

Permutations of cooperative work practices: a study of two oncology clinics

Published: 04 November 2007 Publication History

Abstract

Based on a comparative study of cooperative work practices at two oncology clinics, the paper shows that work practices across these otherwise comparable settings vary significantly. Asking, how can ethnographic studies of local work practices then provide a dependable basis for design, the paper discusses how we may conceive of the relationship between ethnographic studies and systems development and suggests that a way out of the dilemma might be found in developing an analysis of the 'higher-order' practices of endless combination and recombination of artifacts, formats, notations, etc. that are found across such sites.

References

[1]
Anderson, Robert J.: 'Work, ethnography, and system design', in A. Kent and J. G. Williams (eds.): The Encyclopedia of Microcomputing, vol. 20, Marcel Dekker, New York, 1997, pp. 159--183.
[2]
Bannon, Liam J.; and Kjeld Schmidt: 'CSCW: Four characters in search of a context', in all ECSCW'89: Proceedings of the 1st European Conference on Computer Supported Cooperative Work, 13-15 September 1989, Gatwick, London, pp. 358--372. - Reprinted in John M. Bowers and Steven D. Benford (eds.): Studies in Computer Supported Cooperative Work: Theory, Practice and Design, North-Holland, Amsterdam etc., 1991, pp. 3--16.
[3]
Berg, Marc: 'Accumulating and coordinating: Occasions for information technologies in medical work', Computer Supported Cooperative Work (CSCW): The Journal of Collaborative Computing, vol. 8, no. 4, 1999, pp. 373--401.
[4]
Berg, Marc: 'Implementing information systems in health care organizations: Myths and challenges', International Journal of Medical Informatics, vol. 64, no. 2--3, 2001, pp. 143--156.
[5]
Bittner, Egon: 'The concept of organization', Social Research, vol. 32, 1965, pp. 239--255.
[6]
Bittner, Egon: 'Objectivity and realism in sociology', in G. Psathas (ed.): Phenomenological Sociology: Issues and Applications, John Wiley & Sons, New York, etc., 1973, pp. 109--125.
[7]
Dourish, Paul; and Graham Button: 'On "technomethodology": Foundational relationships between ethnomethodology and system design', Human-Computer Interaction, vol. 13, 1998, pp. 395--432.
[8]
Dourish, Paul: 'Implications for design', in R. E. Grinter, et al. (eds.): CHI'06: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 22--27 April 2006, Montréal, Québec, Canada, ACM Press, New York, 2006, pp. 541--550.
[9]
Ellingsen, Gunnar; and Eric Monteiro: 'A patchwork planet: Integration and cooperation in hospitals', Computer Supported Cooperative Work (CSCW): The Journal of Collaborative Computing, vol. 12, no. 1, February 2003, pp. 71--95.
[10]
Ellingsen, Gunnar; and Eric Monteiro: 'Seamless integration: Standardisation across multiple local settings', Computer Supported Cooperative Work (CSCW): The Journal of Collaborative Computing, vol. 15, no. 5--6, December 2006, pp. 443--466.
[11]
Fitzpatrick, Geraldine: 'Integrated care and the working record', Health Informatics Journal, vol. 10, no. 4, 2004, pp. 291--302.
[12]
Grudin, Jonathan; and Rebecca E. Grinter: 'Ethnography and design', Computer Supported Cooperative Work (CSCW): An International Journal, vol. 3, no. 1, March 1995, pp. 55--59.
[13]
Harris, Roy: Signs, Language and Communication: Integrational and Segregational Approaches, Routledge, London and New York, 1996.
[14]
Hartswood, Mark, et al.: 'Making a case in medical work: Implications for the electronic medical record', Computer Supported Cooperative Work (CSCW): The Journal of Collaborative Computing, vol. 12, no. 3, 2003, pp. 241--266.
[15]
Karasti, Helena: 'Bridging work practice and system design: Integrating systemic analysis, appreciative intervention and practitioner participation', Computer Supported Cooperative Work (CSCW): The Journal of Collaborative Computing, vol. 10, no. 2, 2001, pp. 211--246.
[16]
Randall, David W.; Richard H. R. Harper; and Mark Rouncefield: 'Fieldwork, ethnography and design: A perspective from CSCW', in K. Anderson and T. Lovejoy (eds.): EPIC 2005: Ethnographic Praxis in Industry Conference, Redmond Wash., 14--15 November 2005, American Anthropological Association, Arlington, Virginia, 2005, pp. 88--99.
[17]
Randall, David W.; Richard H. R. Harper; and Mark Rouncefield: Fieldwork for Design: Theory and Practice, Springer, London, 2007.
[18]
Schmidt, Kjeld: 'The critical role of workplace studies in CSCW', in P. Luff; J. Hindmarsh; and C. C. Heath (eds.): Workplace Studies: Recovering Work Practice and Informing System Design, Cambridge University Press, Cambridge, 2000, pp. 141--149.
[19]
Schmidt, Kjeld; and Ina Wagner: 'Ordering systems: Coordinative practices and artifacts in architectural design and planning', Computer Supported Cooperative Work (CSCW): The Journal of Collaborative Computing, vol. 13, no. 5--6, 2004, pp. 349--408.
[20]
Schütz, Alfred {A. Schutz}: 'On multiple realities' (Philosophy and Phenomenological Research, September 1945). Text ed. by M. Natanson. In A. Schutz: Collected Papers. Vol. I. The Problem of Social Reality. Martinus Nijhoff, The Hague, 1962, pp. 207--259.
[21]
Suchman, Lucy A.: Plans and Situated Actions: The Problem of Human-Machine Communication, Cambridge University Press, Cambridge, 1987.
[22]
Wittgenstein, Ludwig: Remarks on the Foundation of Mathematics (Manuscript, 1937--44). Transl. by G. E. M. Anscombe. Text ed. by G. H. von Wright; R. Rhees; and G. E. M. Anscombe. Basil Blackwell Publishers, Oxford, 1978.

Cited By

View all
  • (2024)Medical secretaries’ fears and opportunities in an increasingly digitalised workplace environmentJournal of Health Organization and Management10.1108/JHOM-04-2023-012738:9(175-194)Online publication date: 30-Apr-2024
  • (2023)"This machine is for the aides": Tailoring Voice Assistant Design to Home Health Care WorkProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581118(1-19)Online publication date: 19-Apr-2023
  • (2021)Adaptive Collaborative Intelligence: Key Strategies for Sensemaking in the WildHCI International 2021 - Late Breaking Papers: Cognition, Inclusion, Learning, and Culture10.1007/978-3-030-90328-2_8(121-129)Online publication date: 24-Jul-2021
  • Show More Cited By

Recommendations

Comments

Information & Contributors

Information

Published In

cover image ACM Conferences
GROUP '07: Proceedings of the 2007 ACM International Conference on Supporting Group Work
November 2007
422 pages
ISBN:9781595938459
DOI:10.1145/1316624
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 04 November 2007

Permissions

Request permissions for this article.

Check for updates

Author Tags

  1. coordinative artifacts
  2. ethnography
  3. ordering systems
  4. work practices

Qualifiers

  • Research-article

Conference

GROUP07
Sponsor:
GROUP07: ACM 2007 International Conference on Supporting Group Work
November 4 - 7, 2007
Florida, Sanibel Island, USA

Acceptance Rates

Overall Acceptance Rate 125 of 405 submissions, 31%

Contributors

Other Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

  • Downloads (Last 12 months)10
  • Downloads (Last 6 weeks)1
Reflects downloads up to 20 Feb 2025

Other Metrics

Citations

Cited By

View all
  • (2024)Medical secretaries’ fears and opportunities in an increasingly digitalised workplace environmentJournal of Health Organization and Management10.1108/JHOM-04-2023-012738:9(175-194)Online publication date: 30-Apr-2024
  • (2023)"This machine is for the aides": Tailoring Voice Assistant Design to Home Health Care WorkProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581118(1-19)Online publication date: 19-Apr-2023
  • (2021)Adaptive Collaborative Intelligence: Key Strategies for Sensemaking in the WildHCI International 2021 - Late Breaking Papers: Cognition, Inclusion, Learning, and Culture10.1007/978-3-030-90328-2_8(121-129)Online publication date: 24-Jul-2021
  • (2019)Variations in the Use of Electronic Medical RecordsCompanion Publication of the 2019 Conference on Computer Supported Cooperative Work and Social Computing10.1145/3311957.3361848(94-97)Online publication date: 9-Nov-2019
  • (2019)A Collaboratory for the Distributed Collaborations Within a Biosecurity Laboratory and Across Different OrganizationsInternational Journal of Cooperative Information Systems10.1142/S021884301950005928:02(1950005)Online publication date: 23-Jul-2019
  • (2018)Coordination Mechanisms for Self-Organized Work in an Emergency Communication CenterProceedings of the ACM on Human-Computer Interaction10.1145/32744682:CSCW(1-21)Online publication date: 1-Nov-2018
  • (2018)Reflections on Operators' and Maintenance Engineers' Experiences of Smart FactoriesProceedings of the 2018 ACM International Conference on Supporting Group Work10.1145/3148330.3148349(284-296)Online publication date: 7-Jan-2018
  • (2018)Variations in Oncology ConsultationsComputer Supported Cooperative Work10.1007/s10606-018-9332-227:3-6(539-568)Online publication date: 1-Dec-2018
  • (2018)Collaborative Affordances of Medical RecordsComputer Supported Cooperative Work10.1007/s10606-017-9298-527:1(1-36)Online publication date: 1-Feb-2018
  • (2017)What Did I Ask You to Do, by When, and for Whom?Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing10.1145/2998181.2998251(1009-1023)Online publication date: 25-Feb-2017
  • Show More Cited By

View Options

Login options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Figures

Tables

Media

Share

Share

Share this Publication link

Share on social media