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Structuring cross-organizational knowledge sharing

Published: 04 November 2007 Publication History

Abstract

Ontology development is fundamental to most knowledge management efforts. When approached in a formal knowledge engineering manner the resulting ontology usually becomes brittle when spanning even a modest number of groups within a single organization. It breaks entirely when scaled to multiple, heterogeneous organizations. A promising alternative is the bottom-up approach such as can be found in social tagging systems (e.g., del.ico.us), but little research has examined the utility of these systems for knowledge reuse activities. In this paper we extend our field work with IT helpdesk staff to examine the drivers for natural ontology development. We found that a balance between some degree of external order while maintaining local flexibility was required. This information space is navigated via social relations, especially expert referral. We examine the user-centered design criteria for both mid-level ontology development and related expert profile management.

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  • (2024)A Knowledge Sharing Approach to Foster Interdisciplinary Pedestrian Dynamics and Epidemiological Modeling Research and PracticeProceedings of Ninth International Congress on Information and Communication Technology10.1007/978-981-97-3556-3_25(313-324)Online publication date: 10-Aug-2024
  • (2021)The Italian Academic Research System and Its Evaluation: A Conceptual Framework InceptionOrganizing in a Digitized World10.1007/978-3-030-86858-1_17(278-290)Online publication date: 9-Dec-2021
  • (2013)Content Management for Advisory Support Information SystemsEnterprise Content Management in Information Systems Research10.1007/978-3-642-39715-8_8(125-144)Online publication date: 5-Nov-2013
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cover image ACM Conferences
GROUP '07: Proceedings of the 2007 ACM International Conference on Supporting Group Work
November 2007
422 pages
ISBN:9781595938459
DOI:10.1145/1316624
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 04 November 2007

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Author Tags

  1. cross-organization
  2. expertise recommendation
  3. knowledge management
  4. ontology
  5. organizational memory
  6. profiles
  7. qualitative research
  8. social computing
  9. socio-technical
  10. trust

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GROUP07
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GROUP07: ACM 2007 International Conference on Supporting Group Work
November 4 - 7, 2007
Florida, Sanibel Island, USA

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Cited By

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  • (2024)A Knowledge Sharing Approach to Foster Interdisciplinary Pedestrian Dynamics and Epidemiological Modeling Research and PracticeProceedings of Ninth International Congress on Information and Communication Technology10.1007/978-981-97-3556-3_25(313-324)Online publication date: 10-Aug-2024
  • (2021)The Italian Academic Research System and Its Evaluation: A Conceptual Framework InceptionOrganizing in a Digitized World10.1007/978-3-030-86858-1_17(278-290)Online publication date: 9-Dec-2021
  • (2013)Content Management for Advisory Support Information SystemsEnterprise Content Management in Information Systems Research10.1007/978-3-642-39715-8_8(125-144)Online publication date: 5-Nov-2013
  • (2013)Beyond practices: A field study of the contextual factors impacting collaborative information seekingProceedings of the American Society for Information Science and Technology10.1002/meet.1450490113149:1(1-10)Online publication date: 24-Jan-2013
  • (2012)Beyond Expertise SeekingComputer Supported Cooperative Work10.1007/s10606-011-9135-121:2-3(283-315)Online publication date: 1-Jun-2012
  • (2010)Wikis at workProceedings of the 6th International Symposium on Wikis and Open Collaboration10.1145/1832772.1832780(1-8)Online publication date: 7-Jul-2010
  • (2009)Wiki anxietyProceedings of the Symposium on Computer Human Interaction for the Management of Information Technology10.1145/1641587.1641597(64-67)Online publication date: 7-Nov-2009
  • (2009)Cross-organizational information reuseProceedings of the 2009 ACM International Conference on Supporting Group Work10.1145/1531674.1531740(393-394)Online publication date: 13-May-2009
  • (2009)A Novel Approach to Knowledge Sharing in Software Systems EngineeringProceedings of the 2009 Fourth IEEE International Conference on Global Software Engineering10.1109/ICGSE.2009.59(376-381)Online publication date: 13-Jul-2009

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