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The story of a working workflow management system

Published: 04 November 2007 Publication History

Abstract

This work presents experiences with the adopting of a workflow management system in a large financial institution. We describe the gradual evolution of a traditional work process, from manual to computational regulation of coordination. The study shows that computational workflows may increase labor productivity remarkably and in general have significant economic benefits, but also that to make current workflow technologies yield such results requires unorthodox twists and tweaks in the workflow design to allow for worker control and process overview. The paper argues that workflow technology is now at a stage where the contribution of CSCW is obviously needed.

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cover image ACM Conferences
GROUP '07: Proceedings of the 2007 ACM International Conference on Supporting Group Work
November 2007
422 pages
ISBN:9781595938459
DOI:10.1145/1316624
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 04 November 2007

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Author Tags

  1. BPEL
  2. business process management (BPM)
  3. case study
  4. service oriented architecture (SOA)
  5. workflow management (WFM)

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GROUP07
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GROUP07: ACM 2007 International Conference on Supporting Group Work
November 4 - 7, 2007
Florida, Sanibel Island, USA

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Overall Acceptance Rate 125 of 405 submissions, 31%

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