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A new paradigm for designing e-government: web 2.0 and experience design

Published: 18 May 2008 Publication History

Abstract

Innovations in World Wide Web technology coupled with new developments in information design present both challenges and opportunities for the creation of e-government applications that are functional, engaging for users, and that enable the achievement of democratic goals. We review the affordances associated with Web 2.0 technologies and more recent information design research focusing on user experiences that make it possible for government organizations to interact with citizens in new and compelling ways. It seems useful to consider how to design e-government resources that draw on these capabilities to add value through citizen participation in various forms of governance practices. We provide some examples that illustrate how we might pursue e-government designs that engage users in experiences with government.

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  • (2022)A Tale of Three Technologies: A Survival Analysis of Municipal Adoption of Websites, Twitter, and YouTubeDigital Government: Research and Practice10.1145/35591083:3(1-20)Online publication date: 14-Oct-2022
  • (2015)A comparison of visual and textual city portal designs on desktop and mobile interfacesProceedings of the 41st Graphics Interface Conference10.5555/2788890.2788927(211-218)Online publication date: 3-Jun-2015
  • (2013)A survey of trust in social networksACM Computing Surveys10.1145/2501654.250166145:4(1-33)Online publication date: 30-Aug-2013
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  1. A new paradigm for designing e-government: web 2.0 and experience design

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    Published In

    cover image ACM Other conferences
    dg.o '08: Proceedings of the 2008 international conference on Digital government research
    May 2008
    488 pages
    ISBN:9781605580999

    Sponsors

    • Routledge
    • Springer
    • Elsevier
    • Cefrio
    • NCDG: National Center for Digital Government

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    Digital Government Society of North America

    Publication History

    Published: 18 May 2008

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    Author Tags

    1. city government
    2. co-design
    3. collaboration
    4. communication
    5. cooperative design
    6. county government
    7. digital government
    8. experience design
    9. information system
    10. user-centered design
    11. web 2.0
    12. youth services

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    • Research-article

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    dg.o '08
    Sponsor:
    • NCDG
    dg.o '08: Digital government research
    May 18 - 21, 2008
    Montreal, Canada

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    Overall Acceptance Rate 150 of 271 submissions, 55%

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    Cited By

    View all
    • (2022)A Tale of Three Technologies: A Survival Analysis of Municipal Adoption of Websites, Twitter, and YouTubeDigital Government: Research and Practice10.1145/35591083:3(1-20)Online publication date: 14-Oct-2022
    • (2015)A comparison of visual and textual city portal designs on desktop and mobile interfacesProceedings of the 41st Graphics Interface Conference10.5555/2788890.2788927(211-218)Online publication date: 3-Jun-2015
    • (2013)A survey of trust in social networksACM Computing Surveys10.1145/2501654.250166145:4(1-33)Online publication date: 30-Aug-2013
    • (2012)Towards a social network e-government agenda?Proceedings of the 13th Annual International Conference on Digital Government Research10.1145/2307729.2307765(223-231)Online publication date: 4-Jun-2012
    • (2010)Knowledge sharing in E-collaborationProceedings of the 9th IFIP WG 8.5 international conference on Electronic government10.5555/1887132.1887168(351-362)Online publication date: 29-Aug-2010
    • (2010)Drift or shift? propositions for changing roles of administrations in e-GovernmentProceedings of the 9th IFIP WG 8.5 international conference on Electronic government10.5555/1887132.1887142(85-96)Online publication date: 29-Aug-2010
    • (2010)Gobierno 2.0Proceedings of the 11th Annual International Digital Government Research Conference on Public Administration Online: Challenges and Opportunities10.5555/1809874.1809938(265-266)Online publication date: 17-May-2010
    • (2009)Children's use of government information systemsProceedings of the 10th Annual International Conference on Digital Government Research: Social Networks: Making Connections between Citizens, Data and Government10.5555/1556176.1556200(113-122)Online publication date: 17-May-2009
    • (2009)Discussions in spaceProceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/710.1145/1738826.1738903(381-384)Online publication date: 23-Nov-2009

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