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SOPING: a Chinese customer review mining system

Published: 20 July 2008 Publication History

Abstract

With the booming development of the Web, popular Chinese forums enable people to find experienced customers' reviews for products. In order to get an all-around opinion about one product, users need to go through plenty of web pages, which is time-consuming and inefficient. Consequently, automatic review mining and summarization has become a hot research topic recently. However, previous approaches are not applicable for mining Chinese customer reviews. In this paper, we introduce SOPING, a Chinese customer review mining system that mines reviews from forums. Specifically, we propose a novel search-based approach to extract product features and a feature-oriented sentence orientation determination method. Our experimental results show that our proposed techniques are highly effective.

References

[1]
Hu, M., and Liu, B. Mining and summarizing customer reviews. KDD'04, 2004
[2]
Carenini, G. Ng, R., Zwart, E. Extracting knowledge from evaluative text. ICKC'05, 2005
[3]
Ku, L-W. et al. Opinion Extraction, Summarization and Tracking in News and Blog Corpora. AAAI Spring Symposia 2006 on Computational Approaches to Analyzing Weblogs, 2006

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  1. SOPING: a Chinese customer review mining system

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    cover image ACM Conferences
    SIGIR '08: Proceedings of the 31st annual international ACM SIGIR conference on Research and development in information retrieval
    July 2008
    934 pages
    ISBN:9781605581644
    DOI:10.1145/1390334
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Publication History

    Published: 20 July 2008

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    Author Tags

    1. chinese reviews
    2. feature extraction
    3. search
    4. sentiment classification
    5. user input

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