research-article

The view from the trenches: organization, power, and technology at two nonprofit homeless outreach centers

Authors:

Christopher A. Le Dantec,

W. Keith EdwardsAuthors Info & Claims

CSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative work

Pages 589 - 598

https://doi.org/10.1145/1460563.1460656

Published: 08 November 2008 Publication History

Abstract

Nonprofit social service organizations provide the backbone of social support infrastructure in the U.S. and around the world. As the ecology of information exchange moves evermore digital, nonprofit organizations with limited resources and expertise struggle to keep pace. We present a qualitative investigation of two nonprofit outreach centers providing service to the homeless in a U.S. metropolitan city. Despite similar goals shared by these organizations, apparent differences in levels of computerization, volunteerism, and organizational structure demonstrate the challenges in attempting to adopt technology systems when resources and technical expertise are highly constrained.

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Cited By

Tracey PGarcia P(2024)Intermediation: Algorithmic Prioritization in Practice in Homeless ServicesProceedings of the ACM on Human-Computer Interaction10.1145/36869518:CSCW2(1-24)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686951
Jacobsson MHansson KHo HNormark MLundmark STholander J(2024)Civic technologies in data-driven societiesAdjunct Proceedings of the 2024 Nordic Conference on Human-Computer Interaction10.1145/3677045.3685456(1-4)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3677045.3685456
Robledo Yamamoto FBarker LVoida A(2024)Faculty, Student, and Community Partner Experiences in Computer and Information Science Service LearningACM Transactions on Computing Education10.1145/365467824:3(1-26)Online publication date: 27-Mar-2024
https://dl.acm.org/doi/10.1145/3654678
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Index Terms

The view from the trenches: organization, power, and technology at two nonprofit homeless outreach centers
1. Social and professional topics
  1. Professional topics
    1. Computing and business

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cover image ACM Conferences

CSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative work

November 2008

752 pages

ISBN:9781605580074

DOI:10.1145/1460563

General Chairs:
Bo Begole
PARC, USA
,
David W. McDonald
University of Washington, USA

Copyright © 2008 ACM.

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Published: 08 November 2008

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Cited By

Tracey PGarcia P(2024)Intermediation: Algorithmic Prioritization in Practice in Homeless ServicesProceedings of the ACM on Human-Computer Interaction10.1145/36869518:CSCW2(1-24)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686951
Jacobsson MHansson KHo HNormark MLundmark STholander J(2024)Civic technologies in data-driven societiesAdjunct Proceedings of the 2024 Nordic Conference on Human-Computer Interaction10.1145/3677045.3685456(1-4)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3677045.3685456
Robledo Yamamoto FBarker LVoida A(2024)Faculty, Student, and Community Partner Experiences in Computer and Information Science Service LearningACM Transactions on Computing Education10.1145/365467824:3(1-26)Online publication date: 27-Mar-2024
https://dl.acm.org/doi/10.1145/3654678
Harrell RLentz SRobledo Yamamoto FVoida ABarker LStephenson BStone JBattestilli LRebelsky SShoop L(2024)Putting the Service into Service Learning: A Report on a Survey of CS FacultyProceedings of the 55th ACM Technical Symposium on Computer Science Education V. 110.1145/3626252.3630910(470-476)Online publication date: 7-Mar-2024
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Robledo Yamamoto FBarker LVoida A(2023)CISing Up Service Learning: A Systematic Review of Service Learning Experiences in Computer and Information ScienceACM Transactions on Computing Education10.1145/361077623:3(1-56)Online publication date: 12-Sep-2023
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Bopp CVoida A(2023)"Showing the Context": A Need for Oligopticonic Information Systems in Homelessness MeasurementProceedings of the ACM on Human-Computer Interaction10.1145/35796227:CSCW1(1-24)Online publication date: 16-Apr-2023
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Chua PMazmanian M(2022)The Substance of Style: How Social Class-Based Styles of Interpersonal Interaction Shape Hiring Assessments at Large Technology CompaniesProceedings of the ACM on Human-Computer Interaction10.1145/35555656:CSCW2(1-22)Online publication date: 11-Nov-2022
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Hu XHinds RValentine MBernstein M(2022)A "Distance Matters" Paradox: Facilitating Intra-Team Collaboration Can Harm Inter-Team CollaborationProceedings of the ACM on Human-Computer Interaction10.1145/35128956:CSCW1(1-36)Online publication date: 7-Apr-2022
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Oduor M(2022)Digital Solutions for the Marginalised in Society: A Review of Systems to Address Homelessness and Avenues for Further ResearchWell-Being in the Information Society: When the Mind Breaks10.1007/978-3-031-14832-3_9(124-139)Online publication date: 18-Aug-2022
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