skip to main content
10.1145/1526709.1526910acmconferencesArticle/Chapter ViewAbstractPublication PagesthewebconfConference Proceedingsconference-collections
poster

A flexible dialogue system for enhancing web usability

Published: 20 April 2009 Publication History

Abstract

In this paper, we study how the performance and usability of web dialogue systems could be enhanced by using an appropriate representation of the different types of knowledge involved in communication: general dialogue mechanisms, specific domain-restricted linguistic and conceptual knowledge and information on how well the communication process is doing. We describe the experiments carried out to analyze how to improve this knowledge representation in the web dialogue system we developed.

References

[1]
J. Chu-Carrol and H. S. Nickerson. Evaluating Automatic Dialogue Strategy Adaptation for a Spoken Dialogue System. In Proceedings of NAACL'02, 202--209.
[2]
M. Gatius, M. González and E. Comelles. An Information State-Based Dialogue Manager for Making Voice Web Smarter. In Proceedings of WWW'07. ACM Press, 1315--1316.
[3]
D. Litman and S. Pan. Designing and Evaluating an Adaptive Spoken Dialogue System. User Modeling and User-Adapted Interaction 12, 2002, 111--137.
[4]
J. Polifroni, G. Chung and S. Seneff. Towars the Automatic Generation of Mixed-Initiave Dialogue Systems from Web Contents. In Proceedings of EUROSPEECH'03, 193--195.
[5]
M. A. Walker, D. J. Litman, C. A. Kamm and A. Abella. PARADISE: A general framework for evaluating spoken dialogue agents. In Proceedings of the ACL'97, 271--280.

Cited By

View all
  • (2024)Text Clustering and Natural Language Processing Based Dialogue System Model for Relieving Learning WearinessProceedings of the 3rd International Conference on Computer, Artificial Intelligence and Control Engineering10.1145/3672758.3672776(107-116)Online publication date: 26-Jan-2024
  • (2011)Using domain knowledge for fostering the collaborative ability of a web dialogue system2011 7th International Conference on Next Generation Web Services Practices10.1109/NWeSP.2011.6088165(129-134)Online publication date: Oct-2011

Index Terms

  1. A flexible dialogue system for enhancing web usability

    Recommendations

    Comments

    Information & Contributors

    Information

    Published In

    cover image ACM Conferences
    WWW '09: Proceedings of the 18th international conference on World wide web
    April 2009
    1280 pages
    ISBN:9781605584874
    DOI:10.1145/1526709

    Sponsors

    Publisher

    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 20 April 2009

    Permissions

    Request permissions for this article.

    Check for updates

    Author Tags

    1. adaptive dialogue systems
    2. evaluation
    3. mixed-initiative dialogues
    4. web dialogue systems

    Qualifiers

    • Poster

    Conference

    WWW '09
    Sponsor:

    Acceptance Rates

    Overall Acceptance Rate 1,899 of 8,196 submissions, 23%

    Contributors

    Other Metrics

    Bibliometrics & Citations

    Bibliometrics

    Article Metrics

    • Downloads (Last 12 months)0
    • Downloads (Last 6 weeks)0
    Reflects downloads up to 20 Feb 2025

    Other Metrics

    Citations

    Cited By

    View all
    • (2024)Text Clustering and Natural Language Processing Based Dialogue System Model for Relieving Learning WearinessProceedings of the 3rd International Conference on Computer, Artificial Intelligence and Control Engineering10.1145/3672758.3672776(107-116)Online publication date: 26-Jan-2024
    • (2011)Using domain knowledge for fostering the collaborative ability of a web dialogue system2011 7th International Conference on Next Generation Web Services Practices10.1109/NWeSP.2011.6088165(129-134)Online publication date: Oct-2011

    View Options

    Login options

    View options

    PDF

    View or Download as a PDF file.

    PDF

    eReader

    View online with eReader.

    eReader

    Figures

    Tables

    Media

    Share

    Share

    Share this Publication link

    Share on social media