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A view from Mount Olympus: the impact of activity tracking tools on the character and practice of moderation

Published: 10 May 2009 Publication History

Abstract

Moderation within online communities is critical. Though many guidelines are available that describe the goals of successful moderation, these often minimize the complex interplay that exists between tools and practices of moderators. This study investigates the role of moderation through the lens of the moderators in a nascent online community for adolescents. Based on an analysis of their activities, three classes of emergent behavior were uncovered when exploring how the available tools impacted the way moderator work was performed. The findings reveal a need for design considerations that take into account the appropriateness of match between the tools and work processes from a moderator perspective.

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  • (2023)A Trade-off-centered Framework of Content ModerationACM Transactions on Computer-Human Interaction10.1145/353492930:1(1-34)Online publication date: 7-Mar-2023
  • (2022)Proactive Moderation of Online Discussions: Existing Practices and the Potential for Algorithmic SupportProceedings of the ACM on Human-Computer Interaction10.1145/35550956:CSCW2(1-27)Online publication date: 11-Nov-2022
  • (2020)Reconsidering Self-ModerationProceedings of the ACM on Human-Computer Interaction10.1145/34151784:CSCW2(1-28)Online publication date: 15-Oct-2020
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cover image ACM Conferences
GROUP '09: Proceedings of the 2009 ACM International Conference on Supporting Group Work
May 2009
412 pages
ISBN:9781605585000
DOI:10.1145/1531674
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 10 May 2009

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Author Tags

  1. adolescents
  2. awareness
  3. design
  4. moderation
  5. online communities
  6. sociotechnical systems
  7. tools

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GROUP09
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GROUP09: ACM 2009 International Conference on Supporting Group Work
May 10 - 13, 2009
Florida, Sanibel Island, USA

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GROUP '09 Paper Acceptance Rate 40 of 110 submissions, 36%;
Overall Acceptance Rate 125 of 405 submissions, 31%

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Cited By

View all
  • (2023)A Trade-off-centered Framework of Content ModerationACM Transactions on Computer-Human Interaction10.1145/353492930:1(1-34)Online publication date: 7-Mar-2023
  • (2022)Proactive Moderation of Online Discussions: Existing Practices and the Potential for Algorithmic SupportProceedings of the ACM on Human-Computer Interaction10.1145/35550956:CSCW2(1-27)Online publication date: 11-Nov-2022
  • (2020)Reconsidering Self-ModerationProceedings of the ACM on Human-Computer Interaction10.1145/34151784:CSCW2(1-28)Online publication date: 15-Oct-2020
  • (2013)Community insightsProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/2470654.2470728(513-522)Online publication date: 27-Apr-2013
  • (2011)Supporting a shared dialog on healthcare policy between researchers, practitioners, and the lay publicProceedings of the 6th international conference on Universal access in human-computer interaction: design for all and eInclusion - Volume Part I10.5555/2022591.2022645(463-472)Online publication date: 9-Jul-2011
  • (2011)Towards quality discourse in online news commentsProceedings of the ACM 2011 conference on Computer supported cooperative work10.1145/1958824.1958844(133-142)Online publication date: 19-Mar-2011

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