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Cross-organizational information reuse: a third vision of collaborative memory in the enterprise

Published: 10 May 2009 Publication History

Abstract

Small organizations are facing a knowledge predicament as they operate with increasingly sparse pools of employees that must support a broad range of organizational needs. With reduced human resources comes limited time to devote to ancillary work tasks such as documentation. When no local memory system is available, organizations resort to Internet-based repositories. Though these sources contain nearly limitless information they do so at the cost of rich local context.
To bridge the gap between internal and Internet-based memory systems this research explores a third vision; one which establishes virtual partnerships between small organizations. Using ethnographic methods this field study examines the: socio-technical ramifications of cross-organizational information reuse, relevance of information developed by partner organizations, and system tools that support efficient cross-organizational knowledge flow.

References

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Ackerman, Mark S., & David W. McDonald. (1996). Answer Garden 2: Merging Organizational Memory with Collaborative Help. Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW), 97--105.
[2]
Conklin, Jeff. (1996). Designing Organizational Memory: Preserving Intellectual Assets in a Knowledge Economy. Group Decision Support Systems, 1--35.
[3]
Davenport, Thomas H., & Laurence Prusak. (2004). Working Knowledge: How Organizations Manage What They Know. Ubiquity, 1(24).
[4]
Hofstede, Geert H. (1980). Culture's Consequence's. Thousand Oaks, CA: Sage Publications.
[5]
Strauss, A., & J. Corbin. (1998). Basics of Qualitative Research. Newbury Park, CA: Sage Publications.
[6]
United States Small Business Administration. (2007). Retrieved January 14, 2008, from http://www.sba.gov/idc/groups/public/documents/sba_homepage/serv_sstd_tablepdf.pdf
[7]
Walsh, J. P., & G. R. Ungson. (1991). Organizational Memory. Academy of Management Review, 16(1), 57--91.
[8]
White, Kevin F., & Wayne G. Lutters. (2007). Structuring Cross-Organizational Knowledge Sharing. Proceedings of the ACM International Conference on Supporting Group Work (GROUP), 187--196.
[9]
White, Kevin F., Wayne G. Lutters, & Anita H. Komlodi. (2008). Towards Virtualizing the Helpdesk: Assessing the Relevance of Knowledge across Distance. Proceedings of the 2008 Symposium on Computer Human Interaction for Management of Information Technology, 1--10.

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Published In

cover image ACM Conferences
GROUP '09: Proceedings of the 2009 ACM International Conference on Supporting Group Work
May 2009
412 pages
ISBN:9781605585000
DOI:10.1145/1531674
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 10 May 2009

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Author Tags

  1. cross-organizational
  2. knowledge management
  3. organizational memory
  4. reuse
  5. socio-technical

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Conference

GROUP09
Sponsor:
GROUP09: ACM 2009 International Conference on Supporting Group Work
May 10 - 13, 2009
Florida, Sanibel Island, USA

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GROUP '09 Paper Acceptance Rate 40 of 110 submissions, 36%;
Overall Acceptance Rate 125 of 405 submissions, 31%

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