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Collaborative time-based case work

Published: 29 June 2009 Publication History

Abstract

We explore in this paper using timelines to represent bureaucratic processes in a municipal setting. The system described herein enables citizens and case workers to collaborate over the application for and configuration of parental leave, which is a highly involved process under Danish law.

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Cited By

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  • (2018)A framework for interactively helpful web formsJournal of Web Engineering10.5555/2230876.223087711:1(1-22)Online publication date: 21-Dec-2018
  • (2016)Computational alternatives in participatory designProceedings of the 14th Participatory Design Conference: Full papers - Volume 110.1145/2940299.2940314(71-79)Online publication date: 15-Aug-2016
  • (2012)Bridging Identity Gaps—Supporting Identity Performance in Citizen Service EncountersComputer Supported Cooperative Work (CSCW)10.1007/s10606-012-9163-521:6(555-590)Online publication date: 31-Mar-2012
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cover image ACM Conferences
HT '09: Proceedings of the 20th ACM conference on Hypertext and hypermedia
June 2009
410 pages
ISBN:9781605584867
DOI:10.1145/1557914
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 29 June 2009

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  1. temporal hypermedia
  2. timeline

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Overall Acceptance Rate 378 of 1,158 submissions, 33%

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Cited By

View all
  • (2018)A framework for interactively helpful web formsJournal of Web Engineering10.5555/2230876.223087711:1(1-22)Online publication date: 21-Dec-2018
  • (2016)Computational alternatives in participatory designProceedings of the 14th Participatory Design Conference: Full papers - Volume 110.1145/2940299.2940314(71-79)Online publication date: 15-Aug-2016
  • (2012)Bridging Identity Gaps—Supporting Identity Performance in Citizen Service EncountersComputer Supported Cooperative Work (CSCW)10.1007/s10606-012-9163-521:6(555-590)Online publication date: 31-Mar-2012
  • (2011)AdapFormsProceedings of the 11th international conference on Web engineering10.5555/2027776.2027786(105-120)Online publication date: 20-Jun-2011
  • (2010)Timeline collaborationProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/1753326.1753404(523-532)Online publication date: 10-Apr-2010

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