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A cost-benefit evaluation method for web-based information systems

Published: 29 June 2009 Publication History

Abstract

Most evaluations of web-based information systems are done with respect to their effectiveness in supporting users in finding and exploring the information they need. We believe (1) that we need to move beyond task effectiveness and look at the whole-of-system effectiveness, and (2) that we must balance benefits with costs. We propose a method that provides guidance in whole-of-system evaluations, explicitly considering all participants and both sides of the "bang for buck" equation.

References

[1]
Cornford, T, Doukidis, G.I. and Forster, D. (1994). Experience with a structure, process and outcome framework for evaluating an information system, Omega, International Journal of Management Science, 22(5):491--504.
[2]
DeLone, W. H. and McLean, E. R. (1992). Information Systems Success: The Quest for the Dependent Variable. In Information Systems Research, 3(1):60--96.
[3]
Paris, C., Colineau, N. and Wilkinson, R. Evaluating Web-Based Information Systems from a Cost-Benefit Perspective: A Case Study. CSIRO ICT Centre Technical Report 09/165. 2009.
[4]
Wu, M., Thom, J., Turpin, A., and Wilkinson, R., Cost and Benefit Analysis of Mediated Enterprise Search, Joint Conference on Digital Libraries, June 15-19, 2009, Austin, Texas.

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  • (2012)EKONOMICKÉ ZHODNOCENÍ PROVOZU WEBOVÝCH APLIKACÍActa academica karviniensia10.25142/aak.2012.02712:2(106-112)Online publication date: 30-Jun-2012

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      cover image ACM Conferences
      HT '09: Proceedings of the 20th ACM conference on Hypertext and hypermedia
      June 2009
      410 pages
      ISBN:9781605584867
      DOI:10.1145/1557914

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      Association for Computing Machinery

      New York, NY, United States

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      Published: 29 June 2009

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      Author Tags

      1. cost-benefit analysis
      2. evaluation
      3. human information processing
      4. methodology
      5. user/machine systems
      6. web-based information systems
      7. web-based interaction

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      • (2012)EKONOMICKÉ ZHODNOCENÍ PROVOZU WEBOVÝCH APLIKACÍActa academica karviniensia10.25142/aak.2012.02712:2(106-112)Online publication date: 30-Jun-2012

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