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Acceptable intrusiveness of online help in mobile devices

Published: 15 September 2009 Publication History

Abstract

The aim of this study was to examine how users perceive help on a mobile device with respect to the presentation format and the severity of the scenario the user encounters. We examined how 92 participants responded to four different formats of help offered for five different scenarios varying in their severity level using static images displayed in a web browser. The intrusiveness of the help format and the severity of the scenario affected participants' interest in receiving help. In certain conditions it may be helpful to suggest help, in particular when users do not know how to ask for it but show interest in receiving it when offered.

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  • (2019)Presenting the Relevance of Suggested Information2019 IEEE International Conference on Systems, Man and Cybernetics (SMC)10.1109/SMC.2019.8914441(3949-3955)Online publication date: Oct-2019
  • (2019)Teaching an Oscilloscope through Progressive Onboarding in an Augmented Reality Based Virtual Laboratory2019 IEEE Global Engineering Education Conference (EDUCON)10.1109/EDUCON.2019.8725038(1047-1054)Online publication date: Apr-2019
  • (2016)Mobile Application TutorialsProceedings, Part II, of the 18th International Conference on Human-Computer Interaction. Interaction Platforms and Techniques - Volume 973210.1007/978-3-319-39516-6_29(302-308)Online publication date: 17-Jul-2016
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MobileHCI '09: Proceedings of the 11th International Conference on Human-Computer Interaction with Mobile Devices and Services
September 2009
473 pages
ISBN:9781605582818
DOI:10.1145/1613858

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 15 September 2009

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Author Tags

  1. help format
  2. mobile assistance
  3. mobile devices

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MobileHCI '09

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MobileHCI '09 Paper Acceptance Rate 23 of 95 submissions, 24%;
Overall Acceptance Rate 202 of 906 submissions, 22%

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Cited By

View all
  • (2019)Presenting the Relevance of Suggested Information2019 IEEE International Conference on Systems, Man and Cybernetics (SMC)10.1109/SMC.2019.8914441(3949-3955)Online publication date: Oct-2019
  • (2019)Teaching an Oscilloscope through Progressive Onboarding in an Augmented Reality Based Virtual Laboratory2019 IEEE Global Engineering Education Conference (EDUCON)10.1109/EDUCON.2019.8725038(1047-1054)Online publication date: Apr-2019
  • (2016)Mobile Application TutorialsProceedings, Part II, of the 18th International Conference on Human-Computer Interaction. Interaction Platforms and Techniques - Volume 973210.1007/978-3-319-39516-6_29(302-308)Online publication date: 17-Jul-2016
  • (2015)Smartphone Application Usability EvaluationProceedings, Part II, of the 4th International Conference on Design, User Experience, and Usability: Users and Interactions - Volume 918710.1007/978-3-319-20898-5_52(541-550)Online publication date: 2-Aug-2015
  • (2012)Medical Critiquing SystemsMedical Applications of Intelligent Data Analysis10.4018/978-1-4666-1803-9.ch014(209-222)Online publication date: 2012

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