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Anxiety of patients in the waiting room of the emergency department

Published: 24 January 2010 Publication History

Abstract

This study aims at understanding the patient's experience in the waiting room of the emergency department. The research explores and unveils the context and interactions in the waiting room and the factors that cause anxiety. As a result, a service that helps patients moderate anxiety has been developed.
For the research, 12 patients and their family members were observed, and an interview with the head of the department was conducted. These methods were used to answer the following research questions: How do people experience the waiting room in the emergency department? How can the negative aspects be relieved?
The main findings of this study reveal distrust between the patients and staff of the hospital, the patients' consistent focus on their status, and an uncertainty about the waiting time. The focus of this study is on alleviating these negative aspects by enabling patients to acquire sufficient information about the procedure and the waiting time.

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Cited By

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  • (2024)Improving the Customer Experience for Persons Accessing the National Emergency Ambulance Service on the Island of TrinidadCustomer Experience Management in the Caribbean10.1079/9781800626799.0003(25-39)Online publication date: 26-Sep-2024
  • (2023)Evaluating Drivers of the Patient Experience Triangle: Stress, Anxiety, and FrustrationInternational Journal of Environmental Research and Public Health10.3390/ijerph2007538420:7(5384)Online publication date: 4-Apr-2023
  • (2022)Use of a Semiautomatic Text Message System to Improve Satisfaction With Wait Time in the Adult Emergency Department: Cross-sectional Survey StudyJMIR Medical Informatics10.2196/3448810:9(e34488)Online publication date: 6-Sep-2022
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    cover image ACM Conferences
    TEI '10: Proceedings of the fourth international conference on Tangible, embedded, and embodied interaction
    January 2010
    414 pages
    ISBN:9781605588414
    DOI:10.1145/1709886
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Publication History

    Published: 24 January 2010

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    Author Tags

    1. anxiety
    2. emergency department
    3. hospital
    4. patients
    5. waiting

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    View all
    • (2024)Improving the Customer Experience for Persons Accessing the National Emergency Ambulance Service on the Island of TrinidadCustomer Experience Management in the Caribbean10.1079/9781800626799.0003(25-39)Online publication date: 26-Sep-2024
    • (2023)Evaluating Drivers of the Patient Experience Triangle: Stress, Anxiety, and FrustrationInternational Journal of Environmental Research and Public Health10.3390/ijerph2007538420:7(5384)Online publication date: 4-Apr-2023
    • (2022)Use of a Semiautomatic Text Message System to Improve Satisfaction With Wait Time in the Adult Emergency Department: Cross-sectional Survey StudyJMIR Medical Informatics10.2196/3448810:9(e34488)Online publication date: 6-Sep-2022
    • (2019)Towards Emotional Well-Being by DesignProceedings of the 13th EAI International Conference on Pervasive Computing Technologies for Healthcare10.1145/3329189.3329227(351-355)Online publication date: 20-May-2019
    • (2018)A case study of an interaction design approach to pervasive healthcareProceedings of the 12th EAI International Conference on Pervasive Computing Technologies for Healthcare10.1145/3240925.3240931(239-244)Online publication date: 21-May-2018
    • (2015)A review of user aware infographic display system in waiting room area2015 IEEE Conference on Open Systems (ICOS)10.1109/ICOS.2015.7377290(124-129)Online publication date: Aug-2015
    • (2012)Impact of Visual Art on Patient Behavior in the Emergency Department Waiting RoomThe Journal of Emergency Medicine10.1016/j.jemermed.2011.06.13843:1(172-181)Online publication date: Jul-2012

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