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Interorganizational coordination and awareness in a nonprofit ecosystem

Published: 06 February 2010 Publication History

Abstract

Nonprofit organizations working with high-risk vulnerable populations such as human trafficking victims often need to engage in a significant level of interorganizational collaboration. Given the importance for nonprofits to be able to work with many different organizations, and given the importance of awareness in initiating and facilitating such collaborations, we conducted a field study to explore existing practices around coordination and awareness across a specific ecosystem of nonprofit organizations. In this paper, we provide an in-depth reflection on interorganizational issues among a cross-section of nonprofits. We identify four aspects of the interorganizational context in which these nonprofits must operate, as well as challenges they may encounter. Our goal is to illuminate first steps towards finding appropriate technological solutions for supporting coordination and awareness between these organizations so they can be more effective in accomplishing their mission.

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    cover image ACM Conferences
    CSCW '10: Proceedings of the 2010 ACM conference on Computer supported cooperative work
    February 2010
    468 pages
    ISBN:9781605587950
    DOI:10.1145/1718918
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    Published: 06 February 2010

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    Author Tags

    1. awareness
    2. collective action
    3. interorganizational coordination
    4. nonprofit organizations
    5. social networks

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    • (2023)Focusing on the Unfocused: Corresponding Perspectives on Connectivity among Small-scale Non-profit Organizations Working for Street Children in Bangladesh and Their DonorsACM Journal on Computing and Sustainable Societies10.1145/36051501:1(1-29)Online publication date: 22-Sep-2023
    • (2023)"Showing the Context": A Need for Oligopticonic Information Systems in Homelessness MeasurementProceedings of the ACM on Human-Computer Interaction10.1145/35796227:CSCW1(1-24)Online publication date: 16-Apr-2023
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