research-article

Socialization tactics in wikipedia and their effects

Authors:

Kira Alexander,

Robert E. Kraut,

John M. LevineAuthors Info & Claims

CSCW '10: Proceedings of the 2010 ACM conference on Computer supported cooperative work

Pages 107 - 116

https://doi.org/10.1145/1718918.1718940

Published: 06 February 2010 Publication History

Abstract

Socialization of newcomers is critical both for conventional groups. It helps groups perform effectively and the newcomers develop commitment. However, little empirical research has investigated the impact of specific socialization tactics on newcomers' commitment to online groups. We examined WikiProjects, subgroups in Wikipedia organized around working on common topics or tasks. In study 1, we identified the seven socialization tactics used most frequently: invitations to join, welcome messages, requests to work on project-related tasks, offers of assistance, positive feedback on a new member's work, constructive criticism, and personal-related comments. In study 2, we examined their impact on newcomers' commitment to the project. Whereas most newcomers contributed fewer edits over time, the declines were slowed or reversed for those socialized with welcome messages, assistance, and constructive criticism. In contrast, invitations led to steeper declines in edits. These results suggest that different socialization tactics play different roles in socializing new members in online groups compared to offline ones.

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https://dl.acm.org/doi/10.1145/3653692
Zhang S(2024)Uncovering Peer Production's Homogeneity: A Synthesis of Serious Information and EntertainmentProceedings of the 35th ACM Conference on Hypertext and Social Media10.1145/3648188.3675145(369-375)Online publication date: 10-Sep-2024
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Index Terms

Socialization tactics in wikipedia and their effects
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work
  2. Human computer interaction (HCI)
    1. Interaction paradigms
      1. Web-based interaction
2. Social and professional topics
  1. Professional topics
    1. Computing and business
      1. Computer supported cooperative work

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Published In

cover image ACM Conferences

CSCW '10: Proceedings of the 2010 ACM conference on Computer supported cooperative work

February 2010

468 pages

ISBN:9781605587950

DOI:10.1145/1718918

General Chairs:
Kori Inkpen
Microsoft Research, USA
,
Carl Gutwin
University of Saskatchewan, Canada
,
Program Chair:
John Tang
Microsoft Research, USA

Copyright © 2010 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 06 February 2010

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CSCW '10: Computer Supported Cooperative Work

February 6 - 10, 2010

Georgia, Savannah, USA

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Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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Cited By

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https://dl.acm.org/doi/10.1145/3653692
Zhang S(2024)Uncovering Peer Production's Homogeneity: A Synthesis of Serious Information and EntertainmentProceedings of the 35th ACM Conference on Hypertext and Social Media10.1145/3648188.3675145(369-375)Online publication date: 10-Sep-2024
https://dl.acm.org/doi/10.1145/3648188.3675145
Prinster GSmith CTan CKeegan B(2024)Community Archetypes: An Empirical Framework for Guiding Research Methodologies to Reflect User Experiences of Sense of Virtual Community on RedditProceedings of the ACM on Human-Computer Interaction10.1145/36373108:CSCW1(1-33)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637310
Kou YMa RZhang ZZhou YGui X(2024)Community Begins Where Moderation Ends: Peer Support and Its Implications for Community-Based RehabilitationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642675(1-18)Online publication date: 11-May-2024
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https://doi.org/10.1109/ICoDSE63307.2024.10829876
Nyakundi HDe Souza C(2023)Fostering FOSS CommunitiesBusiness Models and Strategies for Open Source Projects10.4018/978-1-6684-4785-7.ch007(200-238)Online publication date: 9-Jun-2023
https://doi.org/10.4018/978-1-6684-4785-7.ch007
Ren YZhang HKraut R(2023)How Did They Build the Free Encyclopedia? A Literature Review of Collaboration and Coordination among Wikipedia EditorsACM Transactions on Computer-Human Interaction10.1145/361736931:1(1-48)Online publication date: 29-Nov-2023
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Assavakamhaenghan NWattanakriengkrai SShimada NKula RIshio TMatsumoto K(2023)Does the first response matter for future contributions? A study of first contributionsEmpirical Software Engineering10.1007/s10664-023-10299-728:3Online publication date: 8-May-2023
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