research-article

Invisible emotion: information and interaction in an emergency room

Authors:

Helena M. Mentis,

Mary Beth RossonAuthors Info & Claims

CSCW '10: Proceedings of the 2010 ACM conference on Computer supported cooperative work

Pages 311 - 320

https://doi.org/10.1145/1718918.1718975

Published: 06 February 2010 Publication History

Abstract

Emotions are an often overlooked aspect of work since they are not included in formal work models. However, they continue provide critical information as well as be part of a rich social context for action. The following study focuses on the expression of emotions within the context of a particular work environment -- an emergency room -- and high-lights how it is used, why it is invisible in the work, and how it continues to persist through workarounds. These workarounds provide indications towards the design of so-ciotechnical systems to continue to support the expression of invisible emotions.

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Cited By

Akiri SMisal VTaherzadeh SJenkins JWilliams GMentis HKleinsmith A(2024)Enhancing Stress Understanding Through Team Reflection: Technology-Driven Insights in High-Stress Training ScenariosProceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work10.1145/3663384.3663385(1-18)Online publication date: 25-Jun-2024
https://dl.acm.org/doi/10.1145/3663384.3663385
Smriti DWang LHuh-Yoo J(2024)Emotion Work in Caregiving: The Role of Technology to Support Informal Caregivers of Persons Living With DementiaProceedings of the ACM on Human-Computer Interaction10.1145/36373258:CSCW1(1-34)Online publication date: 26-Apr-2024
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Tang CXiao YChen YGorman P(2024)Human Factors and Design for Supporting Healthcare TeamsHuman Computer Interaction in Healthcare10.1007/978-3-031-69947-4_11(263-289)Online publication date: 14-Nov-2024
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Index Terms

Invisible emotion: information and interaction in an emergency room
1. Human-centered computing

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cover image ACM Conferences

CSCW '10: Proceedings of the 2010 ACM conference on Computer supported cooperative work

February 2010

468 pages

ISBN:9781605587950

DOI:10.1145/1718918

General Chairs:
Kori Inkpen
Microsoft Research, USA
,
Carl Gutwin
University of Saskatchewan, Canada
,
Program Chair:
John Tang
Microsoft Research, USA

Copyright © 2010 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 06 February 2010

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CSCW '10: Computer Supported Cooperative Work

February 6 - 10, 2010

Georgia, Savannah, USA

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Cited By

Akiri SMisal VTaherzadeh SJenkins JWilliams GMentis HKleinsmith A(2024)Enhancing Stress Understanding Through Team Reflection: Technology-Driven Insights in High-Stress Training ScenariosProceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work10.1145/3663384.3663385(1-18)Online publication date: 25-Jun-2024
https://dl.acm.org/doi/10.1145/3663384.3663385
Smriti DWang LHuh-Yoo J(2024)Emotion Work in Caregiving: The Role of Technology to Support Informal Caregivers of Persons Living With DementiaProceedings of the ACM on Human-Computer Interaction10.1145/36373258:CSCW1(1-34)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637325
Tang CXiao YChen YGorman P(2024)Human Factors and Design for Supporting Healthcare TeamsHuman Computer Interaction in Healthcare10.1007/978-3-031-69947-4_11(263-289)Online publication date: 14-Nov-2024
https://doi.org/10.1007/978-3-031-69947-4_11
Wang EPiper A(2022)The Invisible Labor of Access in Academic Writing Practices: A Case Analysis with Dyslexic AdultsProceedings of the ACM on Human-Computer Interaction10.1145/35129676:CSCW1(1-25)Online publication date: 7-Apr-2022
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Stonington S(2020)‘Acute-on-chronic’: Emergency Affect and the One-way Staircase of Pharmaceutical EscalationMedical Anthropology10.1080/01459740.2020.1811704(1-13)Online publication date: 4-Sep-2020
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Dew KLandwehr-Sydow SRosner DThayer AJonsson M(2019)Producing Printability: Articulation Work and Alignment in 3D PrintingHuman–Computer Interaction10.1080/07370024.2019.156600134:5-6(433-469)Online publication date: 9-Feb-2019
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Rajabiyazdi FPerin CVermeulen JMacLeod HGromala DCarpendale SOliver NCzerwinski M(2017)Differences that matterProceedings of the 11th EAI International Conference on Pervasive Computing Technologies for Healthcare10.1145/3154862.3154885(251-260)Online publication date: 23-May-2017
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