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Exploratory information search by domain experts and novices

Published: 07 February 2010 Publication History

Abstract

The arising popularity of social tagging system has the potential to transform traditional web search into a new era of social search. Based on the finding that domain expertise could influence search behavior in traditional search engines, we hypothesized and tested the idea that domain expertise would have similar influence on search behavior in a social tagging system. We conducted an experiment comparing search behavior of experts and novices when they searched using a tradition search engine and a social tagging system. Results from our experiment showed that experts relied more on their own domain knowledge to generate search queries, while novices were influenced more by social cues in the social tagging system. Experts were also found to conform to each other more than novices in their choice of bookmarks and tags. Implications on the design of future social information systems are discussed.

References

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Fu, W.-T. (2008). The Microstructures of Social Tagging: a Rational Model. Proc. CSCW 2008, ACM, 229--238.
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Fu, W.-T., Kannampallil, T. G., Kang, R. (2010). Facilitating Exploratory Search by Model-Based Navigational Cues, Proc. IUI 2010. ACM, in press.
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Fu, W.-T., Kannampallil, T. G., Kang, R. (2009). A Semantic Imitation Model of Social Tag Choices. Proc. 2009 IEEE SocialCom, in press.
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Kang, R., Kannampallil, T. G., He, J., Fu, W.-T. (2009). Conformity out of Diversity: Dynamics of Information Needs and Social Influence of Tags in Exploratory Information Search. Proc. HCII 2009, 155--164.
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cover image ACM Conferences
IUI '10: Proceedings of the 15th international conference on Intelligent user interfaces
February 2010
460 pages
ISBN:9781605585154
DOI:10.1145/1719970
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 07 February 2010

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Author Tags

  1. domain expertise
  2. exploratory search
  3. social search

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Cited By

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  • (2023)Navigational and thematic exploration–exploitation trade-offs during web search: effects of prior domain knowledge, search contexts and strategies on search outcomeBehaviour & Information Technology10.1080/0144929X.2023.224251443:10(2232-2258)Online publication date: 10-Aug-2023
  • (2019)Modeling and Computational Characterization of Twitter Customer Service ConversationsACM Transactions on Interactive Intelligent Systems10.1145/32130149:2-3(1-28)Online publication date: 18-Mar-2019
  • (2018)Characterizing User Skills from Application Usage Traces with Hierarchical Attention Recurrent NetworksACM Transactions on Intelligent Systems and Technology10.1145/32322319:6(1-18)Online publication date: 29-Oct-2018
  • (2018)Personalized Context-Aware Point of Interest RecommendationACM Transactions on Information Systems10.1145/323193336:4(1-28)Online publication date: 3-Oct-2018
  • (2018)Location-aware Influence Maximization over Dynamic Social StreamsACM Transactions on Information Systems10.1145/323087136:4(1-35)Online publication date: 27-Jul-2018
  • (2018)How Does Domain Expertise Affect Users’ Search Interaction and Outcome in Exploratory Search?ACM Transactions on Information Systems10.1145/322304536:4(1-30)Online publication date: 17-Jul-2018
  • (2018)Investigating exploratory search activities based on the stratagem level in digital librariesInternational Journal on Digital Libraries10.1007/s00799-017-0226-619:2-3(231-251)Online publication date: 1-Sep-2018
  • (2018)Effects of subject‐oriented visualization tools on search by novices and intermediatesJournal of the Association for Information Science and Technology10.1002/asi.2407069:12(1428-1445)Online publication date: 5-Dec-2018
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