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Application of unexpectedness to the behavioral design of an entertainment robot

Published: 02 March 2010 Publication History

Abstract

The objectives of this study are to apply unexpectedness to the behavioral design of an entertainment robot and to evaluate the impression and satisfaction provided by the robot. Participants(N=44) observed four robot behaviors, which are distinguished by type of expectancy disconfirmation (positive disconfirmation, negative disconfirmation, simply confirmation, unexpected disconfirmation), and evaluated each behavior in terms of novelty, enjoyment, satisfaction, performance, and reliability. Participants perceived the unexpected disconfirmation behavior to be more novel and enjoyable such that they preferred this type over the other types. On the other hand, they evaluated the positive disconfirmation behavior as more intelligent and reliable than the other types. These findings will provide an essential basis for designing the behavior of an entertainment robot with the use of unexpectedness.

References

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M. Hassenzahl, The Thing and I: Understanding the Relationship between User and Product. In: Blythe, M., Overbeeke, K., Monk, A., Wright, P. (eds.) Funology: From Usability to Enjoyment, pp. 31--42. Kluwer Academic Publishers, Dordrecht, 2003.
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R. Mugge, Jan P.L. Schoormans and Hendrik N.J. Schifferstein, Product Experience, 2007.
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R.L. Oliver. Outcome Satisfaction in Negotiation: A Test of Expectancy Disconfirmation. Organizational Behavioral and Human Decision Processes, 60: 252--275, 1994.
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D.E. Berlyne. (1971), Aesthetics and Psychobiology, New York: Meredeth.
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S. Kwak and M. Kim, User Preferences for persinalities of entertainment robots according to the users' psychological types,Journal of JSSD
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T. Kanda, H. Ishiguro, and R. Ishida. Psychological analysis on human-robot interaction, IEEE International Conference on Robotics & Automation, 2001

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    cover image ACM Conferences
    HRI '10: Proceedings of the 5th ACM/IEEE international conference on Human-robot interaction
    March 2010
    400 pages
    ISBN:9781424448937

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    Published: 02 March 2010

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    Author Tags

    1. behavioral design
    2. entertainment robot
    3. expectancy disconfirmation
    4. expectation incongruity
    5. unexpectedness

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    HRI '10 Paper Acceptance Rate 26 of 124 submissions, 21%;
    Overall Acceptance Rate 268 of 1,124 submissions, 24%

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