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Effects of (in)accurate empathy and situational valence on attitudes towards robots

Published: 02 March 2010 Publication History

Abstract

Empathy has great potential in human-robot interaction. However, the challenging nature of assessing the user's emotional state points to the importance of also understanding the effects of empathic behaviours incongruent with users' affective experience. A 3x2 between-subject video-based survey experiment (N=133) was conducted with empathic robot behaviour (empathically accurate, neutral, inaccurate) and valence of the situation (positive, negative) as dimensions. Trust decreased when empathic responses were incongruent with the affective state of the user. However, in the negative valence condition, reported perceived empathic abilities were greater when the robot responded as if the situation were positive.

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  1. Effects of (in)accurate empathy and situational valence on attitudes towards robots

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    cover image ACM Conferences
    HRI '10: Proceedings of the 5th ACM/IEEE international conference on Human-robot interaction
    March 2010
    400 pages
    ISBN:9781424448937

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    Published: 02 March 2010

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    1. emotional valence
    2. empathy
    3. human-robot interaction
    4. social robots

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    • (2024)Augmenting Human Teams with Robots in Knowledge Work Settings: Insights from the LiteratureACM Transactions on Human-Robot Interaction10.1145/364988413:2(1-34)Online publication date: 14-Jun-2024
    • (2019)Empathic Robot for Group LearningACM Transactions on Human-Robot Interaction10.1145/33001888:1(1-34)Online publication date: 6-Mar-2019
    • (2017)Empathy in Virtual Agents and RobotsACM Transactions on Interactive Intelligent Systems10.1145/29121507:3(1-40)Online publication date: 19-Sep-2017
    • (2017)Simulating empathic behavior in a social assistive robotMultimedia Tools and Applications10.1007/s11042-016-3797-076:4(5073-5094)Online publication date: 1-Feb-2017
    • (2015)Robot TrustworthinessProceedings of the Tenth Annual ACM/IEEE International Conference on Human-Robot Interaction Extended Abstracts10.1145/2701973.2701976(109-110)Online publication date: 2-Mar-2015
    • (2015)Extensive assessment and evaluation methodologies on assistive social robots for modelling human-robot interaction - A reviewInformation Sciences: an International Journal10.1016/j.ins.2014.12.017301:C(305-344)Online publication date: 20-Apr-2015
    • (2014)Investigations on empathy towards humans and robots using fMRIComputers in Human Behavior10.1016/j.chb.2014.01.00433(201-212)Online publication date: 1-Apr-2014
    • (2013)Combining social strategies and workloadCHI '13 Extended Abstracts on Human Factors in Computing Systems10.1145/2468356.2468388(175-180)Online publication date: 27-Apr-2013
    • (2012)Towards the improvement of self-service systems via emotional virtual agentsProceedings of the 26th Annual BCS Interaction Specialist Group Conference on People and Computers10.5555/2377916.2377965(351-356)Online publication date: 10-Sep-2012
    • (2012)Modelling empathic behaviour in a robotic game companion for childrenProceedings of the seventh annual ACM/IEEE international conference on Human-Robot Interaction10.1145/2157689.2157811(367-374)Online publication date: 5-Mar-2012
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