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Dialogue patterns of an arabic robot receptionist

Published: 02 March 2010 Publication History

Abstract

Hala is a bilingual (Arabic and English) culturally-sensitive robot receptionist located at Carnegie Mellon University in Qatar. We report results from Hala's deployment by comparing her English dialogue corpus to that of a similar monolingual robot (named "Tank") located at CMU's Pittsburgh campus. Specifically, we compare the average number of turns per interaction, duration of interactions, frequency of interactions with personal questions, rate of non-understandings, and rate of thanks after the robot's answer. We provide possible explanations for observed similarities and differences and highlight potential cultural implications on the interactions.

References

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L. M. Osbeck, F. M. Moghaddam, and S. Perreault, "Similarity and attraction among majority and minority groups in a multicultural context," International Journal of Intercultural Relations, vol. Vol. 21, no. 1, pp. 201--210, 1997.
[2]
R. Gockley, A. Bruce, J. Forlizzi, M. Michalowski, A. Mundell, S. Rosenthal, B. Sellner, R. Simmons, K. Snipes, A. C. Schultz, and J. Wang, "Designing robots for long-term social interaction," in Proc. Int. Conf. on Intelligent Robots and Systems, August 2005, pp. 2199--2204.
[3]
H. Bunt, "Dimensions in dialogue act annotation," in Proc. Int. Conf. on Language Resources and Evaluation (LREC), 2006.
[4]
K. P. Schneider, "Genre matters: Textual and contextual constraints on contemporary English speech behaviour," Anglia - Zeitschrift für englische Philologie, vol. 125, no. 1, pp. 59--83, 2007.

Cited By

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  • (2022)Combining a Novel Scoring Approach with Arabic Stemming Techniques for Arabic Chatbots Conversation EngineACM Transactions on Asian and Low-Resource Language Information Processing10.1145/351121521:4(1-21)Online publication date: 20-Jan-2022
  • (2018)Designing Robot Receptionist for Overcoming Poor Infrastructure, Low Literacy and Low Rate of Female InteractionCompanion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3173386.3177041(211-212)Online publication date: 1-Mar-2018
  • (2012)A multi-modal approach for natural human-robot interactionProceedings of the 4th international conference on Social Robotics10.1007/978-3-642-34103-8_46(458-467)Online publication date: 29-Oct-2012
  • Show More Cited By

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Published In

cover image ACM Conferences
HRI '10: Proceedings of the 5th ACM/IEEE international conference on Human-robot interaction
March 2010
400 pages
ISBN:9781424448937

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IEEE Press

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Published: 02 March 2010

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Author Tags

  1. conversational agents
  2. culture
  3. human-robot interaction
  4. natural language dialogue
  5. social robots

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HRI '10 Paper Acceptance Rate 26 of 124 submissions, 21%;
Overall Acceptance Rate 268 of 1,124 submissions, 24%

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Cited By

View all
  • (2022)Combining a Novel Scoring Approach with Arabic Stemming Techniques for Arabic Chatbots Conversation EngineACM Transactions on Asian and Low-Resource Language Information Processing10.1145/351121521:4(1-21)Online publication date: 20-Jan-2022
  • (2018)Designing Robot Receptionist for Overcoming Poor Infrastructure, Low Literacy and Low Rate of Female InteractionCompanion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3173386.3177041(211-212)Online publication date: 1-Mar-2018
  • (2012)A multi-modal approach for natural human-robot interactionProceedings of the 4th international conference on Social Robotics10.1007/978-3-642-34103-8_46(458-467)Online publication date: 29-Oct-2012
  • (2011)Perception of personality and naturalness through dialogues by native speakers of American English and ArabicProceedings of the SIGDIAL 2011 Conference10.5555/2132890.2132922(286-293)Online publication date: 17-Jun-2011
  • (2011)Hierarchical dialogue system for guide robot in shopping mall environmentsProceedings of the 14th international conference on Text, speech and dialogue10.5555/2040037.2040060(163-170)Online publication date: 1-Sep-2011
  • (2011)Believable Robot CharactersAI Magazine10.1609/aimag.v32i4.238332:4(39-52)Online publication date: 1-Dec-2011

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