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- Chin HYi M(2021)Voices that Care Differently: Understanding the Effectiveness of a Conversational Agent with an Alternative Empathy Orientation and Emotional Expressivity in Mitigating Verbal AbuseInternational Journal of Human–Computer Interaction10.1080/10447318.2021.198768038:12(1153-1167)Online publication date: 10-Nov-2021
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