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Experience, adjustment, and engagement: the role of video in law enforcement

Published: 10 April 2010 Publication History

Abstract

Questions about the effectiveness of increasingly ubiquitous video technology in law enforcement have prompted an examination of the practices surrounding this technology. We present the results of a multi-site study aimed at understanding the use of video in several phases of law enforcement, from crime prevention and response to investigation and prosecution. Our findings show that while video has provided numerous benefits to law enforcement agencies, in many cases the technology either fails to support key facets of work or introduces new tasks that present an additional burden to workers. We discuss the need to incorporate human experience and tacit knowledge, operator engagement, and the greater ecosystem of work into video deployments.

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    cover image ACM Conferences
    CHI '10: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
    April 2010
    2690 pages
    ISBN:9781605589299
    DOI:10.1145/1753326
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    Published: 10 April 2010

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    Author Tags

    1. contextual inquiry
    2. law enforcement
    3. qualitative studies
    4. surveillance
    5. ubiquitous computing
    6. video technologies

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    • (2022)Unpacking the Complexities of Community-led Violence Prevention WorkProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3502122(1-15)Online publication date: 29-Apr-2022
    • (2020)Designing Technologies for Community PolicingExtended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3334480.3383021(1-9)Online publication date: 25-Apr-2020
    • (2016)Social media for safetyProceedings of the 30th International BCS Human Computer Interaction Conference: Fusion!10.14236/ewic/HCI2016.29(1-12)Online publication date: 11-Jul-2016
    • (2015)Social networks for police and residents in IndiaProceedings of the 16th Annual International Conference on Digital Government Research10.1145/2757401.2757420(256-265)Online publication date: 27-May-2015
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    • (2012)Examining technology that supports community policingProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/2207676.2208595(1371-1380)Online publication date: 5-May-2012
    • (2010)An Implementation of a Vehicular Digital Video Recorder SystemProceedings of the 2010 IEEE/ACM Int'l Conference on Green Computing and Communications & Int'l Conference on Cyber, Physical and Social Computing10.1109/GreenCom-CPSCom.2010.78(907-911)Online publication date: 18-Dec-2010

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