extended-abstract

Designing and evaluating voice-based virtual communities

Author:

Neil PatelAuthors Info & Claims

CHI EA '10: CHI '10 Extended Abstracts on Human Factors in Computing Systems

Pages 2963 - 2966

https://doi.org/10.1145/1753846.1753896

Published: 10 April 2010 Publication History

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Abstract

Voice-based virtual communities offer new possibilities for information dissemination and sharing for billions of users who lack access to Internet-connected PCs. As interaction is only through voice, these systems are subject to different design constraints than web-based social software. Through lab experiments and fieldwork, we have identified three key design challenges for voice-based virtual communities: supporting threaded conversations; indexing and searching content; and managing identity. We discuss each of these issues and propose approaches to address them. We also present plans to evaluate the impact of voice-based virtual communities on knowledge access and sharing in rural India.

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Cited By

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Brown DGrinter RKaye JDruin ALampe CMorris DHourcade J(2016)Designing for Transient UseProceedings of the 2016 CHI Conference on Human Factors in Computing Systems10.1145/2858036.2858230(321-330)Online publication date: 7-May-2016
https://dl.acm.org/doi/10.1145/2858036.2858230
Medhi-Thies IFerreira PGupta NO'Neill JCutrell ECosley DForte ACiolfi LMcDonald D(2015)KrishiPustakProceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing10.1145/2675133.2675224(1670-1681)Online publication date: 28-Feb-2015
https://dl.acm.org/doi/10.1145/2675133.2675224
Mudliar PDonner JThies WBest MZegura EDonner JGrinter BMarsden G(2012)Emergent practices around CGNet Swara, voice forum for citizen journalism in rural IndiaProceedings of the Fifth International Conference on Information and Communication Technologies and Development10.1145/2160673.2160695(159-168)Online publication date: 12-Mar-2012
https://dl.acm.org/doi/10.1145/2160673.2160695

Index Terms

Designing and evaluating voice-based virtual communities
1. Hardware
  1. Communication hardware, interfaces and storage
    1. Sound-based input / output
2. Human-centered computing
  1. Human computer interaction (HCI)
    1. Interaction devices
      1. Sound-based input / output

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CHI EA '10: CHI '10 Extended Abstracts on Human Factors in Computing Systems

April 2010

2219 pages

ISBN:9781605589305

DOI:10.1145/1753846

General Chairs:
Elizabeth Mynatt
Georgia Institute of Technology
,
Don Schoner
Georgia Institute of Technology
,
Program Chairs:
Geraldine Fitzpatrick
Vienna University of Technology
,
Scott Hudson
Carnegie Mellon University
,
Keith Edwards
Georgia Tech
,
Tom Rodden
University of Nottingham

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Association for Computing Machinery

New York, NY, United States

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Published: 10 April 2010

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CHI '10: CHI Conference on Human Factors in Computing Systems

April 10 - 15, 2010

Georgia, Atlanta, USA

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CHI EA '10 Paper Acceptance Rate 350 of 1,346 submissions, 26%;

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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Brown DGrinter RKaye JDruin ALampe CMorris DHourcade J(2016)Designing for Transient UseProceedings of the 2016 CHI Conference on Human Factors in Computing Systems10.1145/2858036.2858230(321-330)Online publication date: 7-May-2016
https://dl.acm.org/doi/10.1145/2858036.2858230
Medhi-Thies IFerreira PGupta NO'Neill JCutrell ECosley DForte ACiolfi LMcDonald D(2015)KrishiPustakProceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing10.1145/2675133.2675224(1670-1681)Online publication date: 28-Feb-2015
https://dl.acm.org/doi/10.1145/2675133.2675224
Mudliar PDonner JThies WBest MZegura EDonner JGrinter BMarsden G(2012)Emergent practices around CGNet Swara, voice forum for citizen journalism in rural IndiaProceedings of the Fifth International Conference on Information and Communication Technologies and Development10.1145/2160673.2160695(159-168)Online publication date: 12-Mar-2012
https://dl.acm.org/doi/10.1145/2160673.2160695

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Recommendations

Avaaj Otalo: a field study of an interactive voice forum for small farmers in rural India

Emergent practices around CGNet Swara, voice forum for citizen journalism in rural India

ICT-Enabled Grievance Redressal in Central India: A Comparative Analysis

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