skip to main content
10.1145/1753846.1754054acmconferencesArticle/Chapter ViewAbstractPublication PageschiConference Proceedingsconference-collections
extended-abstract

Locked-out: investigating the effectiveness of system lockouts to reduce errors in routine tasks

Published: 10 April 2010 Publication History

Abstract

While frustrating and innocuous in many settings, errors can have disastrous consequences for the use of safety critical systems and medical devices. This work-in-progress investigates the effectiveness of an enforced lockout period for reducing errors in a routine task. During the lockout period the user can look at, but not interact with the device interface for a period of 10 seconds before they resume the task after an interruption. Results show that this lockout period can reduce sequence errors by up to 64%. Identifying ways to reduce the disruptiveness of interruptions is important for HCI research given that many devices are now used in settings where interruptions are commonplace.

References

[1]
Altmann, E.M. & Trafton, J.G. (2002). Memory for goals: An activation-based model. Cognitive Science, 26, 39--83.
[2]
Li, S.Y.W., Blandford, A., Cairns, P., & Young, R.M. (2008). The effect of interruptions on postcompletion and other procedural errors: An account based on the activation-based goal memory model. Journal of Experimental Psychology: Applied, 14, 314--328.
[3]
O'Hara, K.P. & Payne, S.J. (1999). Planning and the User Interface: The Effects of Lockout time and Error Recovery Cost. International Journal of Human-Computer Studies, 50, 41--59.
[4]
Reed, A.V. (1973). Speed-accuracy trade-off in recognition memory. Science, 181, 574--576
[5]
Trafton, J.G., Altmann, E.M., & Ratwani, R.M. (2009). A memory for goals model o sequence errors. In Proc. 9th International Conference of Cognitive Modeling (paper 225), Manchester, UK.

Cited By

View all
  • (2024)ChatTL;DR – You Really Ought to Check What the LLM Said on Your BehalfExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3644062(1-7)Online publication date: 11-May-2024
  • (2022)An Exploratory Analysis of Interface Features Influencing Mobile Location Data DisclosureInternational Journal of Human–Computer Interaction10.1080/10447318.2022.210442839:19(3758-3773)Online publication date: 8-Aug-2022
  • (2016)Diminished Control in CrowdsourcingACM Transactions on Computer-Human Interaction10.1145/292826923:3(1-29)Online publication date: 28-Jun-2016
  • Show More Cited By

Index Terms

  1. Locked-out: investigating the effectiveness of system lockouts to reduce errors in routine tasks

    Recommendations

    Comments

    Information & Contributors

    Information

    Published In

    cover image ACM Conferences
    CHI EA '10: CHI '10 Extended Abstracts on Human Factors in Computing Systems
    April 2010
    2219 pages
    ISBN:9781605589305
    DOI:10.1145/1753846

    Sponsors

    Publisher

    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 10 April 2010

    Permissions

    Request permissions for this article.

    Check for updates

    Author Tags

    1. human error
    2. interruptions
    3. lockout
    4. resumption delay

    Qualifiers

    • Extended-abstract

    Conference

    CHI '10
    Sponsor:

    Acceptance Rates

    CHI EA '10 Paper Acceptance Rate 350 of 1,346 submissions, 26%;
    Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

    Upcoming Conference

    CHI 2025
    ACM CHI Conference on Human Factors in Computing Systems
    April 26 - May 1, 2025
    Yokohama , Japan

    Contributors

    Other Metrics

    Bibliometrics & Citations

    Bibliometrics

    Article Metrics

    • Downloads (Last 12 months)9
    • Downloads (Last 6 weeks)1
    Reflects downloads up to 09 Feb 2025

    Other Metrics

    Citations

    Cited By

    View all
    • (2024)ChatTL;DR – You Really Ought to Check What the LLM Said on Your BehalfExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3644062(1-7)Online publication date: 11-May-2024
    • (2022)An Exploratory Analysis of Interface Features Influencing Mobile Location Data DisclosureInternational Journal of Human–Computer Interaction10.1080/10447318.2022.210442839:19(3758-3773)Online publication date: 8-Aug-2022
    • (2016)Diminished Control in CrowdsourcingACM Transactions on Computer-Human Interaction10.1145/292826923:3(1-29)Online publication date: 28-Jun-2016
    • (2016)Now Check Your InputProceedings of the 2016 CHI Conference on Human Factors in Computing Systems10.1145/2858036.2858067(3311-3323)Online publication date: 7-May-2016
    • (2016)Design Frictions for Mindful InteractionsProceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems10.1145/2851581.2892410(1389-1397)Online publication date: 7-May-2016
    • (2015)The benefits of formalising design guidelinesInnovations in Systems and Software Engineering10.1007/s11334-013-0200-411:2(73-93)Online publication date: 1-Jun-2015
    • (2014)Identifying Interruption Clusters in the Emergency DepartmentProceedings of the Human Factors and Ergonomics Society Annual Meeting10.1177/154193121458113558:1(743-747)Online publication date: 17-Oct-2014
    • (2013)The effects of tactile feedback and movement alteration on interaction and awareness with digital embodimentsProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/2470654.2466250(1891-1900)Online publication date: 27-Apr-2013
    • (2012)Snookered by an interruption?Proceedings of the 26th Annual BCS Interaction Specialist Group Conference on People and Computers10.5555/2377916.2377947(251-256)Online publication date: 10-Sep-2012
    • (2012)Multitasking and interruptionsCHI '12 Extended Abstracts on Human Factors in Computing Systems10.1145/2212776.2212420(1189-1192)Online publication date: 5-May-2012
    • Show More Cited By

    View Options

    Login options

    View options

    PDF

    View or Download as a PDF file.

    PDF

    eReader

    View online with eReader.

    eReader

    Figures

    Tables

    Media

    Share

    Share

    Share this Publication link

    Share on social media