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An utterance attitude model in human-agent communication: from good turn-taking to better human-agent understanding

Published: 10 April 2010 Publication History

Abstract

In this study, we discuss a novel expression and comprehension model of the utterance attitude of speaking/hearing during conversations. Humans who participate in conversation display these implicit and explicit attitudes, and use them to understand the other participants in advance of turn-taking. We design abstract animated agents that mimic human turntaking in conversations to confirm the validity of our model. The subjective evaluation tests show that the expressions of the agents are understandable. The model may facilitate turn-taking in human-agent interaction.

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Hess, E. H. Attitude and Pupil Size. Scientific American, 212, (1965), 46--54.
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Lasseter, J. Principles of Traditional Animation Applied to 3D Computer Animation, Computer Graphics, In Proc. SIGGRAPH 87, (1987), 35--44.
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McNeil, D. Hand and Mind: What Gestures Reveal About Thought, University of Chicago Press, (1992).
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Schiffrin, D. Discourse Markers, Cambridge University Press (1987).
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Pease, P. and Pease, B. The Definitive Book of Body Language, Bantam, (2006).
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Poggi, I. Mind Markers. In Proc. 5th International Pragmatics Conference, (1996).
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Poggi, I., Pelachaud, C., and Caldognetto, E. M. Gestural Mind Markers in ECAs, In Proc. AAMAS 2003, (2003), 1098--1099.
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Thomas, F., Johnston, C., and Johnson, O. The Illusion of Life: Disney Animation, Disney Editions, (1995).
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Vargas, M. F. Louder Than Words: An Introduction to Nonverbal Communication, Iowa State Press, (1986).

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  • (2022)Ask a Further Question or Give a List? How Should Conversational Agents Reply to Users’ Uncertain QueriesInternational Journal of Human–Computer Interaction10.1080/10447318.2022.213126540:5(1087-1101)Online publication date: 14-Oct-2022
  • (2020)"Nobody Speaks that Fast!" An Empirical Study of Speech Rate in Conversational Agents for People with Vision ImpairmentsProceedings of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3313831.3376569(1-13)Online publication date: 21-Apr-2020
  • (2019)Speech Act Theory as an Evaluation Tool for Human–Agent CommunicationAlgorithms10.3390/a1204007912:4(79)Online publication date: 17-Apr-2019
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  1. An utterance attitude model in human-agent communication: from good turn-taking to better human-agent understanding

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    cover image ACM Conferences
    CHI EA '10: CHI '10 Extended Abstracts on Human Factors in Computing Systems
    April 2010
    2219 pages
    ISBN:9781605589305
    DOI:10.1145/1753846

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 10 April 2010

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    Author Tags

    1. agent
    2. attitude
    3. nonverbal behavior
    4. turn-taking

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    CHI EA '10 Paper Acceptance Rate 350 of 1,346 submissions, 26%;
    Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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    View all
    • (2022)Ask a Further Question or Give a List? How Should Conversational Agents Reply to Users’ Uncertain QueriesInternational Journal of Human–Computer Interaction10.1080/10447318.2022.213126540:5(1087-1101)Online publication date: 14-Oct-2022
    • (2020)"Nobody Speaks that Fast!" An Empirical Study of Speech Rate in Conversational Agents for People with Vision ImpairmentsProceedings of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3313831.3376569(1-13)Online publication date: 21-Apr-2020
    • (2019)Speech Act Theory as an Evaluation Tool for Human–Agent CommunicationAlgorithms10.3390/a1204007912:4(79)Online publication date: 17-Apr-2019
    • (2017)Brain Activity During Turn-Taking Using Virtual Characters: An fMRI Study on Humans Interacting with Virtual CharactersIEEJ Transactions on Electronics, Information and Systems10.1541/ieejeiss.137.724137:5(724-734)Online publication date: 2017
    • (2017)The Inference of Friendly Communicative Atmosphere Created by Geometric Shapesi-Perception10.1177/20416695177445718:6Online publication date: 11-Dec-2017
    • (2016)Do You Follow Angel Agent’s Advice?: A Pilot Study for Decision Making Support by Multiple Animated Agents2016 Joint 8th International Conference on Soft Computing and Intelligent Systems (SCIS) and 17th International Symposium on Advanced Intelligent Systems (ISIS)10.1109/SCIS-ISIS.2016.0185(853-856)Online publication date: Aug-2016
    • (2014)A design method using cooperative principle for conversational agentProceedings of the second international conference on Human-agent interaction10.1145/2658861.2658932(241-244)Online publication date: 29-Oct-2014
    • (2014)How do verbal/bodily fillers ease embarrassing situations during silences in conversations?The 23rd IEEE International Symposium on Robot and Human Interactive Communication10.1109/ROMAN.2014.6926226(30-35)Online publication date: Aug-2014
    • (2014)Can Animated Agents Help Us Create Better Conversational Moods? An Experiment on the Nature of Optimal ConversationsUniversal Access in Human-Computer Interaction. Design for All and Accessibility Practice10.1007/978-3-319-07509-9_60(634-640)Online publication date: 2014
    • (2011)Interaction mediate agent based on user interruptibility estimationProceedings of the 2011 international conference on Human interface and the management of information - Volume Part I10.5555/2027916.2027936(152-160)Online publication date: 9-Jul-2011
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