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"What i know is...": establishing credibility on Wikipedia talk pages

Published: 07 July 2010 Publication History

Abstract

This poster presents a new theoretical framework and research method for studying the relationship between specific types of authority claims and the attempts of contributors to establish credibility in online, collaborative environments. We describe a content analysis method for coding authority claims based on linguistic and rhetorical cues in naturally occurring, text-based discourse. We present results from a preliminary analysis of a sample of Wikipedia talk page discussions focused on recent news events. This method provides a novel framework for capturing and understanding these persuasion-oriented behaviors, and shows potential as a tool for online communication research, including automated text analysis using trained natural language processing systems.

References

[1]
Adler, B. and L. de Alfaro "A Content-Driven Reputation System for the Wikipedia." In Proceedings of the 16th international Conference on World Wide Web (Banff, Alberta, Canada, May 08--12, 2007). WWW '07. ACM, New York, NY, 261--270.
[2]
Gleave, E., H. Welser, et al. (2009). "A Conceptual and Operational Definition of 'Social Role' in Online Community." HICSS '09: Proceedings of the 42nd Hawaii International Conference on System Sciences, IEEE Computer Society.
[3]
Goffman, E. (1959). The presentation of self in everyday life. Garden City, N.Y.: Doubleday.
[4]
Golder, S. and J. Donath (2004). "Social roles in electronic communities." Internet Research 5: 19--22.
[5]
Thom-Santelli, J., D. Cosley, et al. (2009). "What's mine is mine: territoriality in collaborative authoring." In Proceedings of CHI 2009. ACM New York, NY, USA.
[6]
Welser, H., Gleave, E., Fisher, D., & Smith, M. (2007). Visualizing the signatures of social roles in online discussion groups. The Journal of Social Structure, 8(2), 20036--21903

Cited By

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  • (2022)Introduction—Contextualisation MattersA Discursive Perspective on Wikipedia10.1007/978-3-031-11024-5_1(1-25)Online publication date: 6-Oct-2022
  • (2019)A Forensic Qualitative Analysis of Contributions to Wikipedia from Anonymity Seeking UsersProceedings of the ACM on Human-Computer Interaction10.1145/33591553:CSCW(1-26)Online publication date: 7-Nov-2019
  • (2015)Using WikiProjects to Measure the Health of WikipediaProceedings of the 24th International Conference on World Wide Web10.1145/2740908.2745937(369-370)Online publication date: 18-May-2015
  • Show More Cited By

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Published In

cover image ACM Other conferences
WikiSym '10: Proceedings of the 6th International Symposium on Wikis and Open Collaboration
July 2010
178 pages
ISBN:9781450300568
DOI:10.1145/1832772
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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  • TJEF: The John Ernest Foundation

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 07 July 2010

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Author Tags

  1. computer-mediated communication
  2. computer-supported cooperative work
  3. sociotechnical systems
  4. wikis

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Overall Acceptance Rate 69 of 145 submissions, 48%

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Cited By

View all
  • (2022)Introduction—Contextualisation MattersA Discursive Perspective on Wikipedia10.1007/978-3-031-11024-5_1(1-25)Online publication date: 6-Oct-2022
  • (2019)A Forensic Qualitative Analysis of Contributions to Wikipedia from Anonymity Seeking UsersProceedings of the ACM on Human-Computer Interaction10.1145/33591553:CSCW(1-26)Online publication date: 7-Nov-2019
  • (2015)Using WikiProjects to Measure the Health of WikipediaProceedings of the 24th International Conference on World Wide Web10.1145/2740908.2745937(369-370)Online publication date: 18-May-2015
  • (2013)A Survey of NLP Methods and Resources for Analyzing the Collaborative Writing Process in WikipediaThe People’s Web Meets NLP10.1007/978-3-642-35085-6_5(121-160)Online publication date: 21-Feb-2013
  • (2011)Annotating social actsProceedings of the Workshop on Languages in Social Media10.5555/2021109.2021116(48-57)Online publication date: 23-Jun-2011
  • (2010)Detecting authority bids in online discussions2010 IEEE Spoken Language Technology Workshop10.1109/SLT.2010.5700821(49-54)Online publication date: Dec-2010

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