research-article

Cross-platform service user experience: a field study and an initial framework

Authors:

Katarina Segerståhl,

Kaisa Väänänen-Vainio-Mattila,

Harri Oinas-KukkonenAuthors Info & Claims

MobileHCI '10: Proceedings of the 12th international conference on Human computer interaction with mobile devices and services

Pages 219 - 228

https://doi.org/10.1145/1851600.1851637

Published: 07 September 2010 Publication History

Abstract

Many web-based services utilize both desktop and mobile terminals in delivering content and functionality to their users. In terms of user experience (UX), the overall chain of interactions, including mobile and non-mobile settings, becomes a central design target. The aim of this study was to investigate, what are the key elements of user experience associated with these, cross-platform interactions. This paper presents the findings from a four week long field study with three web-based cross-platform services. During the study, participants used the services on both their PCs and mobile devices. Diaries and interviews were used for gathering users' experiences with the services. Based on our findings and reflection with related work, we argue that central elements of cross-platform service UX include fit for cross-contextual activities, flow of interactions and content, and perceived service coherence. We propose an initial conceptual framework of cross-platform user experience. The framework can be used to guide the design of cross-platform web services, as it draws attention to elements of user experience that are essentially influenced by the characteristics of cross-platform settings.

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Cited By

Ntoa S(2024)Usability and User Experience Evaluation in Intelligent Environments: A Review and ReappraisalInternational Journal of Human–Computer Interaction10.1080/10447318.2024.2394724(1-30)Online publication date: 12-Sep-2024
https://doi.org/10.1080/10447318.2024.2394724
Majrashi K(2023)Inter-Platform Consistency Inspection MethodInternational Journal of Technology and Human Interaction10.4018/IJTHI.32605819:1(1-20)Online publication date: 20-Jul-2023
https://dl.acm.org/doi/10.4018/IJTHI.326058
Chen XTang XZhao YHuang TQian RZhang JChen WWang X(2023)Evaluating Visual Consistency of Icon Usage in Across-DevicesInternational Journal of Human–Computer Interaction10.1080/10447318.2022.216227540:9(2415-2431)Online publication date: 8-Jan-2023
https://doi.org/10.1080/10447318.2022.2162275
Show More Cited By

Index Terms

Cross-platform service user experience: a field study and an initial framework
1. Human-centered computing
  1. Human computer interaction (HCI)
2. Information systems
  1. World Wide Web
    1. Web applications
    2. Web services

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cover image ACM Other conferences

MobileHCI '10: Proceedings of the 12th international conference on Human computer interaction with mobile devices and services

September 2010

552 pages

ISBN:9781605588353

DOI:10.1145/1851600

General Chairs:
Marco de Sá
LaSIGE & University of Lisboa, Portugal
,
Luís Carriço
LaSIGE & University of Lisboa, Portugal
,
Program Chair:
Nuno Correia
CITI & New University of Lisboa, Portugal

Copyright © 2010 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 07 September 2010

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MobileHCI '10

MobileHCI '10: 12th International Conference on Human Computer Interaction with Mobile Devices and Services

September 7 - 10, 2010

Lisbon, Portugal

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MobileHCI '10 Paper Acceptance Rate 46 of 225 submissions, 20%;

Overall Acceptance Rate 202 of 906 submissions, 22%

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Cited By

Ntoa S(2024)Usability and User Experience Evaluation in Intelligent Environments: A Review and ReappraisalInternational Journal of Human–Computer Interaction10.1080/10447318.2024.2394724(1-30)Online publication date: 12-Sep-2024
https://doi.org/10.1080/10447318.2024.2394724
Majrashi K(2023)Inter-Platform Consistency Inspection MethodInternational Journal of Technology and Human Interaction10.4018/IJTHI.32605819:1(1-20)Online publication date: 20-Jul-2023
https://dl.acm.org/doi/10.4018/IJTHI.326058
Chen XTang XZhao YHuang TQian RZhang JChen WWang X(2023)Evaluating Visual Consistency of Icon Usage in Across-DevicesInternational Journal of Human–Computer Interaction10.1080/10447318.2022.216227540:9(2415-2431)Online publication date: 8-Jan-2023
https://doi.org/10.1080/10447318.2022.2162275
Wang KHuang BDing LBu HGe YGu T(2023)Experience Design for Multi-device Sharing Based on 3C FrameworkDistributed, Ambient and Pervasive Interactions10.1007/978-3-031-34668-2_9(119-137)Online publication date: 9-Jul-2023
https://doi.org/10.1007/978-3-031-34668-2_9
Kutas D(2021)Taking Digital Product Design Coordination to the Next Level by Elastic Zooming and LineceptAdjunct Proceedings of the 34th Annual ACM Symposium on User Interface Software and Technology10.1145/3474349.3477592(179-182)Online publication date: 10-Oct-2021
https://dl.acm.org/doi/10.1145/3474349.3477592
Dominguez AFlorez JLafuente AMasneri STamayo IZorrilla M(2021)A Model for User Interface Adaptation of Multi-Device Media ServicesIEEE Transactions on Broadcasting10.1109/TBC.2021.306422167:3(606-618)Online publication date: Sep-2021
https://doi.org/10.1109/TBC.2021.3064221
Bekiaris ILeonidis AKorozi MStratakis CZidianakis EDoxastaki MStephanidis C(2021)GRETA: Pervasive and AR Interfaces for Controlling Intelligent Greenhouses2021 17th International Conference on Intelligent Environments (IE)10.1109/IE51775.2021.9486584(1-8)Online publication date: Jun-2021
https://doi.org/10.1109/IE51775.2021.9486584
Xie TJin ZLiu ZHe E(2021)Consistency in Multi-device Service Including VR: A Case StudyVirtual, Augmented and Mixed Reality10.1007/978-3-030-77599-5_12(147-159)Online publication date: 3-Jul-2021
https://doi.org/10.1007/978-3-030-77599-5_12
Majrashi KHamilton MUitdenbogerd AAl-Megren S(2020)Cross-Platform Usability Model EvaluationMultimodal Technologies and Interaction10.3390/mti40400804:4(80)Online publication date: 20-Nov-2020
https://doi.org/10.3390/mti4040080
Marutschke DGournelos T(2020)Holistic Measurement Approach of Customer Experiences – Findings from a Japanese New Car Buyer StudyServiceology for Services10.1007/978-981-15-3118-7_13(203-216)Online publication date: 19-Feb-2020
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