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Designing enterprise applications that connect employees on the go

Published: 07 September 2010 Publication History

Abstract

This paper describes the process of designing an enterprise application that connects employees, the unique interface challenges, research activities, and subsequent changes to the design. The user-centered design process was driven by three research activities that informed the design in stages. Focus group sessions enabled us to understand requirements, wireframe usability evaluations helped us to validate macro level design decisions, and live prototype testing provided feedback that helped refine the design and validate the interactions. The collective research activities contributed to improved usability for navigation, actions, search, and a hierarchical organization chart. In addition, social networking within the work context was better understood and important concerns were identified. Key changes to the design included a streamlined three-level organization chart, the reduction of icons, and a new layout for search.

References

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Rampoldi-Hnilo, L., White, B., Snyder, M. and Sampanes, A.C. 2009. The future of enterprise is with the mobile workforce: An International Field Study. In Proceedings of the 3rd International Conference on Internationalization, Design, and Global Development (July 19-24, 2009, San Diego, CA, USA). HCI International '09. Springer Berlin, Heidelberg, 308--315.
[2]
Snyder, M., Sampanes, A. C., White, B. and Rampoldi-Hnilo, L. 2010. Creating richer personas - making them mobile, international, and forward thinking. Paper presented at UPA International (May 24-28, 2010, Munich, Germany).
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Buchanan, G., Farrant, S., Jones, M., Thimbleby, H., Marsden, G., and Pazzani, M. 2001. Improving mobile internet usability. In Proceedings of the 10th international conference on World Wide Web (May 01-05, 2001, Hong Kong, Hong Kong). IW3C2 '01. ACM, New York, N.Y., 673--680. DOI=http://doi.acm.org/10.1145/371920.372181
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Jones, M., Marsden, G., Mohd-Nasir, N., and Buchanan, G. 1999. An Evaluation of WebTwig - A Site Outliner for Handheld Web Access. In Proceedings of the 1st international symposium on Handheld and Ubiquitous Computing (September 27-29, 1999, Karlsruhe, Germany). HUC '99. Springer-Verlag, London, U.K., 343--345.

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  • (2011)Day labour mobile electronic data capture and browsing systemProceedings of the South African Institute of Computer Scientists and Information Technologists Conference on Knowledge, Innovation and Leadership in a Diverse, Multidisciplinary Environment10.1145/2072221.2072230(69-76)Online publication date: 3-Oct-2011

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    cover image ACM Other conferences
    MobileHCI '10: Proceedings of the 12th international conference on Human computer interaction with mobile devices and services
    September 2010
    552 pages
    ISBN:9781605588353
    DOI:10.1145/1851600
    • General Chairs:
    • Marco de Sá,
    • Luís Carriço,
    • Program Chair:
    • Nuno Correia

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 07 September 2010

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    Author Tags

    1. enterprise applications
    2. iterative design
    3. mobile HCI
    4. mobile browsers
    5. social networking
    6. usability testing

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    MobileHCI '10 Paper Acceptance Rate 46 of 225 submissions, 20%;
    Overall Acceptance Rate 202 of 906 submissions, 22%

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    • (2011)Day labour mobile electronic data capture and browsing systemProceedings of the South African Institute of Computer Scientists and Information Technologists Conference on Knowledge, Innovation and Leadership in a Diverse, Multidisciplinary Environment10.1145/2072221.2072230(69-76)Online publication date: 3-Oct-2011

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