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Designing for the invisible: user-centered design of infrastructure awareness systems

Published: 16 August 2010 Publication History

Abstract

Infrastructure awareness systems reveal invisible aspects of infrastructures to their existing or potential users. Designing such systems is challenging as it requires making visible the hidden activity of infrastructures while providing information of interest to the users. To address this challenge we introduce the AMC technique (for Awareness Model Cards). This technique relies conceptually on awareness model's concepts of nimbus and focus. The main objective is to match the users' interests to the information the infrastructure awareness systems can provide, through the use of card matching. This technique provides three benefits: 1) evaluate how relevant is the information displayed by infrastructure awareness systems; 2) identify which of users' interests infrastructure awareness systems do not take into account; 3) identify elements of re-design in the infrastructures themselves, so to improve their adoption.

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  • (2022)Cultural Influences on Chinese Citizens’ Adoption of Digital Contact Tracing: A Human Infrastructure PerspectiveProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517572(1-17)Online publication date: 29-Apr-2022
  • (2011)The eLabBenchProceedings of the ACM International Conference on Interactive Tabletops and Surfaces10.1145/2076354.2076391(202-211)Online publication date: 13-Nov-2011
  • (2011)GridOrbitProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/1978942.1979218(1899-1908)Online publication date: 7-May-2011

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  1. Designing for the invisible: user-centered design of infrastructure awareness systems

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    cover image ACM Other conferences
    DIS '10: Proceedings of the 8th ACM Conference on Designing Interactive Systems
    August 2010
    457 pages
    ISBN:9781450301039
    DOI:10.1145/1858171
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Publication History

    Published: 16 August 2010

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    Author Tags

    1. AMCards
    2. infrastructure awareness
    3. user-centred design

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    View all
    • (2022)Cultural Influences on Chinese Citizens’ Adoption of Digital Contact Tracing: A Human Infrastructure PerspectiveProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517572(1-17)Online publication date: 29-Apr-2022
    • (2011)The eLabBenchProceedings of the ACM International Conference on Interactive Tabletops and Surfaces10.1145/2076354.2076391(202-211)Online publication date: 13-Nov-2011
    • (2011)GridOrbitProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/1978942.1979218(1899-1908)Online publication date: 7-May-2011

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