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VoiceYourView: collecting real-time feedback on the design of public spaces

Published: 26 September 2010 Publication History

Abstract

This paper reports on VoiceYourView, a kind of intelligent kiosk, which uses speech recognition and natural language processing to gather the public's creative input on the public space designs. Over a six week period, VoiceYourView was deployed in a public space and 2000 design critiques were collected from 600 people. The paper shows that people are capable of providing creative input on their environment using unstructured speech or text and that a good proportion of these comments are actionable. The paper also investigates the use of public displays to auto-summarize comments left by the public so far. Although there is anecdotal evidence that this encourages participation, an experiment found that filtering comments (e.g., to display only positive responses) had no effect on what people had to say.

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cover image ACM Conferences
UbiComp '10: Proceedings of the 12th ACM international conference on Ubiquitous computing
September 2010
366 pages
ISBN:9781605588438
DOI:10.1145/1864349
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 26 September 2010

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Author Tags

  1. civic engagement
  2. intelligent kiosk
  3. public reporting

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Ubicomp '10
Ubicomp '10: The 2010 ACM Conference on Ubiquitous Computing
September 26 - 29, 2010
Copenhagen, Denmark

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UbiComp '10 Paper Acceptance Rate 39 of 202 submissions, 19%;
Overall Acceptance Rate 764 of 2,912 submissions, 26%

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  • (2021)Nexus of ecological footprint and foreign direct investment pattern in carbon neutrality: new insight for United Arab Emirates (UAE)Environmental Science and Pollution Research10.1007/s11356-021-12678-3Online publication date: 1-Mar-2021
  • (2021)Addressing the Challenges of COVID-19 Social Distancing Through Passive Wi-Fi and Ubiquitous Analytics: A Real World DeploymentHuman-Computer Interaction – INTERACT 202110.1007/978-3-030-85616-8_1(3-24)Online publication date: 26-Aug-2021
  • (2020)Public displays and citizen participation: a systematic literature review and research agendaTransforming Government: People, Process and Policy10.1108/TG-12-2019-012715:1(1-35)Online publication date: 19-Jun-2020
  • (2019)Supporting citizen participation with adaptive public displaysAdjunct Proceedings of the 31st Conference on l'Interaction Homme-Machine10.1145/3366551.3370349(1-11)Online publication date: 10-Dec-2019
  • (2019)A Review of Research on Participation in Democratic Decision-Making Presented at SIGCHI Conferences. Toward an Improved Trading Zone Between Political Science and HCIProceedings of the ACM on Human-Computer Interaction10.1145/33592413:CSCW(1-29)Online publication date: 7-Nov-2019
  • (2019)Roam-IOProceedings of the 2019 on Designing Interactive Systems Conference10.1145/3322276.3322303(1157-1169)Online publication date: 18-Jun-2019
  • (2019)Learning from Public Toilet DoorsExtended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290607.3312854(1-6)Online publication date: 2-May-2019
  • (2018)Here, this and nextProceedings of the 10th Nordic Conference on Human-Computer Interaction10.1145/3240167.3240178(524-536)Online publication date: 29-Sep-2018
  • (2018)Engagement in HCIACM Computing Surveys10.1145/323414951:5(1-39)Online publication date: 19-Nov-2018
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