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Improving trust in context-aware applications with intelligibility

Published: 26 September 2010 Publication History

Abstract

Since context-aware applications use implicit sensing and increasingly complex decision making, they may make mistakes or users may misunderstand their actions. This may hinder trust and adoption of context-aware applications. We hypothesize that making these applications intelligible by explaining themselves to users would help counter this lack of trust. The proposed thesis would contribute to context-aware computing by (i) understanding the need to explain these applications to users, (ii) understanding the benefits and trade-offs of providing intelligibility, and (iii) providing toolkit support intelligibility to ultimately improve the trust, adoption of, and sustained use context-aware systems.

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Cited By

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  • (2022)How to Support Users in Understanding Intelligent Systems? An Analysis and Conceptual Framework of User Questions Considering User Mindsets, Involvement, and Knowledge OutcomesACM Transactions on Interactive Intelligent Systems10.1145/351926412:4(1-27)Online publication date: 27-Apr-2022
  • (2021)How to Support Users in Understanding Intelligent Systems? Structuring the DiscussionProceedings of the 26th International Conference on Intelligent User Interfaces10.1145/3397481.3450694(120-132)Online publication date: 14-Apr-2021
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    cover image ACM Conferences
    UbiComp '10 Adjunct: Proceedings of the 12th ACM international conference adjunct papers on Ubiquitous computing - Adjunct
    September 2010
    203 pages
    ISBN:9781450302838
    DOI:10.1145/1864431
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    • University of Florida: University of Florida

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    New York, NY, United States

    Publication History

    Published: 26 September 2010

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    Author Tags

    1. context-awareness
    2. explanations
    3. intelligibility
    4. toolkits

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    • Short-paper

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    Ubicomp '10
    Ubicomp '10: The 2010 ACM Conference on Ubiquitous Computing
    September 26 - 29, 2010
    Copenhagen, Denmark

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    Overall Acceptance Rate 764 of 2,912 submissions, 26%

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    Cited By

    View all
    • (2022)How to Support Users in Understanding Intelligent Systems? An Analysis and Conceptual Framework of User Questions Considering User Mindsets, Involvement, and Knowledge OutcomesACM Transactions on Interactive Intelligent Systems10.1145/351926412:4(1-27)Online publication date: 27-Apr-2022
    • (2021)How to Support Users in Understanding Intelligent Systems? Structuring the DiscussionProceedings of the 26th International Conference on Intelligent User Interfaces10.1145/3397481.3450694(120-132)Online publication date: 14-Apr-2021
    • (2019)Modeling the effects of auditory display takeover requests on drivers' behavior in autonomous vehiclesProceedings of the 11th International Conference on Automotive User Interfaces and Interactive Vehicular Applications: Adjunct Proceedings10.1145/3349263.3351508(392-398)Online publication date: 21-Sep-2019
    • (2017)Self-adaptive unobtrusive interactions of mobile computing systemsJournal of Ambient Intelligence and Smart Environments10.3233/AIS-1704639:6(659-688)Online publication date: 1-Jan-2017
    • (2017)Context-aware services delivery framework for interactive mobile advertisementComputer Communications10.1016/j.comcom.2016.08.00299:C(63-76)Online publication date: 1-Feb-2017
    • (2016)Engineering context-aware systems and applicationsJournal of Systems and Software10.1016/j.jss.2016.02.010117:C(55-83)Online publication date: 1-Jul-2016
    • (2013)Increasing Trust in Personal Informatics ToolsDesign, User Experience, and Usability. User Experience in Novel Technological Environments10.1007/978-3-642-39238-2_57(520-529)Online publication date: 2013
    • (2011)Development of Mobile AR Tour Application for the National Palace Museum of KoreaVirtual and Mixed Reality - New Trends10.1007/978-3-642-22021-0_7(55-60)Online publication date: 2011

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