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From magical experience to effortlessness: an exploration of the components of intuitive interaction

Published: 16 October 2010 Publication History

Abstract

Though researchers, industry and users largely agree that products must be 'intuitive' to use, there is little agreement on what is meant by this claim. In order to clarify the concept and, in particular, its differentiation to usability we choose a phenomenological approach. Overall, we identify four relevant subcomponents of intuitive interaction, whose origin is rooted in HCI and decision making research: Effortlessness, Gut Feeling, Verbalizability, and Magical Experience. Two user studies (N=115, N=37) provide further insights into the complex nature of intuitiveness. We conclude that there are systematic variations in the respective components' specification which can be regarded as particular patterns of intuitive interaction. Amongst others, these patterns depend on the product category and one's prior knowledge in the product domain.

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    cover image ACM Other conferences
    NordiCHI '10: Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
    October 2010
    889 pages
    ISBN:9781605589343
    DOI:10.1145/1868914
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 16 October 2010

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    1. components of intuitiveness
    2. intuitive interaction
    3. prior knowledge
    4. user experience

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    • (2024)Design and Evaluation of a Visual Query Interface for Maritime Route PlanningAdjunct Proceedings of the 2024 Nordic Conference on Human-Computer Interaction10.1145/3677045.3685420(1-5)Online publication date: 13-Oct-2024
    • (2023)A feasibility study of usability and UX evaluation technologies in multi-touch context: A quantitative and qualitative analysisProceedings of the XXXVII Brazilian Symposium on Software Engineering10.1145/3613372.3613393(475-484)Online publication date: 25-Sep-2023
    • (2023)Proposal and Preliminary Evaluation of a Usability and UX Multi-Touch Evaluation TechnologyProceedings of the XIX Brazilian Symposium on Information Systems10.1145/3592813.3592920(317-324)Online publication date: 29-May-2023
    • (2023)Measuring Intuitive Use: Theoretical FoundationsInternational Journal of Human–Computer Interaction10.1080/10447318.2023.216620440:10(2453-2483)Online publication date: 25-Jan-2023
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