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Measuring the dynamics of user experience in short interaction sequences

Published: 16 October 2010 Publication History

Abstract

In this paper we discuss the dynamics of user experience in short interaction sequences (SIS). By splitting up complex tasks into several smaller sub steps - and therefore transforming it into a SIS -- it allows identifying and measuring dynamic changes of specific UX factors throughout the task. This enables generating a more detailed view than by common approaches like pre and post task evaluation. Through a study we examined the factors pleasantness and arousal on the basis of a generic online shopping process. For validation, two different methods (Emocards, Sensual Evaluation Instrument) were used for measurement. Results show different dynamics of UX for each of the evaluated sub steps and we therefore conclude that singular UX measurement (at one point of time) or pre and post task evaluation is not sufficient for getting a full picture of UX.

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    cover image ACM Other conferences
    NordiCHI '10: Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
    October 2010
    889 pages
    ISBN:9781605589343
    DOI:10.1145/1868914
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    • University of Iceland

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    New York, NY, United States

    Publication History

    Published: 16 October 2010

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    Author Tags

    1. dynamic user experience
    2. emocards
    3. sensual evaluation instrument
    4. short interaction sequence

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    • Province of Salzburg

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    • (2020)Design Framework and Intelligent In-Vehicle Information System for Sensor-Cloud Platform and ApplicationsIEEE Access10.1109/ACCESS.2020.30356548(201675-201685)Online publication date: 2020
    • (2018)eModeration: The Validation of a User Experience Evaluation FrameworkInnovative Technologies and Learning10.1007/978-3-319-99737-7_25(241-252)Online publication date: 6-Sep-2018
    • (2015)eModerationProceedings of the 2015 Annual Research Conference on South African Institute of Computer Scientists and Information Technologists10.1145/2815782.2815821(1-11)Online publication date: 28-Sep-2015
    • (2014)Uma revisão sistemática sobre medição da experiência do usuárioProceedings of the 13th Brazilian Symposium on Human Factors in Computing Systems10.5555/2738055.2738122(369-372)Online publication date: 27-Oct-2014
    • (2014)"Touch me"CHI '14 Extended Abstracts on Human Factors in Computing Systems10.1145/2559206.2560471(41-44)Online publication date: 26-Apr-2014
    • (2011)Designing accessible experiences for older users: user requirement analysis for a railway ticketing portalUniversal Access in the Information Society10.1007/s10209-011-0223-210:4(391-402)Online publication date: 1-Nov-2011

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